Station Assistant (External)

Application Deadline: 24 February 2026

Department: Stations

Location: Underground Stations - Liverpool Central, Lime Street Low Level, James Street, Moorfields and Hamilton Square

Compensation: £27,735 per year

Job Details:

• Location: Underground Gated Stations
• Salary: £27,735 per annum after 4 weeks training
• Contract Type: Full Time
• Hours: 35 hours

Merseyrail are one of the leading organizations in the Northwest and can offer lifetime career opportunities and benefits that are second to none. An exciting opportunity to join our Underground Station Assistant team has arisen. Being at the forefront of the business, the role can bring about the stepping stone to an exciting career path. Station Assistants are the face of Merseyrail and therefore play a vital part of the success of our business.

Working within the stations function you gain experience as we touch every part of the business, therefore providing a good grounding as to how Merseyrail work as a business and insight into our customer base.

Important Notes:

• These are fulltime (35 hours) permanent roles, working various shifts including weekends and Bank holidays.
• The salary is £23,842 for up to 4 weeks training and following completion of training the salary will increase to £27,735 per annum.
• This role requires you to be on shift before the first service and after our train services finish; you must be able to make your own way to and from work and will not be able to rely on the train service.
• If you have applied for this role previously you do not need to re-apply.

As Merseyrail pride themselves on delivering the best service possible to the customers of the Liverpool City Region, we have to ensure the role is right not only for our business. The recruitment consists of a number of progressive stages; you may be unsuccessful at any of these stages and unfortunately feedback will not be available due to the high volume of applicants.

Recruitment Stages:

• Stage 1: complete an Online assessment, by Midnight Tuesday 24th February, anyone submitting after this date will automatically be rejected.
• Stage 2: complete an application which must be received by Midnight Friday 6th March.
• Stage 3: Assessment Day - Wednesday 18th March
• Stage 4: Interviews - week commencing 23rd March

If progressed through all stages, you must be available for a start date of Monday 4th May 2026 and for the duration of the 4 weeks training.

To be successful you would need to have a basic knowledge of the role, Merseyrail network and the company. As part of the recruitment process, a pre-employment medical, including a Drugs test, will be required.

We require someone who can deliver an excellent customer experience, respond quickly to issues, adapt to change, and work in fast-paced environments while keeping customers and colleagues safe. The candidate should be sociable and confident, able to build rapport, read people and situations, and communicate clearly with customers, colleagues and control. Be resilient under pressure, take ownership of tasks, and work collaboratively to keep station operations smooth, safe and efficient.

Why choose Merseyrail:

Our people are at the heart of our success. We rely on every employee to help deliver the best possible experience for our customers, and we believe in recognizing and rewarding great work. When you join Merseyrail, you’ll have access to an extensive and competitive range of benefits designed to support you both professionally and personally.

The Benefits Of Being Onboard:

• Final salary pension scheme
• Free staff travel on our network – unlimited free travel on Transport UK train operators and Northern
• Discounted national rail travel – 75% discount on other train services across the UK, expanding to Europe after one year of service
• Family rail travel – your partner and dependents can also benefit from rail travel passes
• Health Shield membership – access discounted health and holistic care services
• Access to GP Anytime – speak face-to-face with a qualified GP, whenever you need to
• Hapi benefits portal – enjoy savings on shopping, lifestyle and holidays
• Wedding celebrations – take an extra day off if you get married on a working day
• Employee achievement and long service awards
• Involvement in major city events – play a key role in keeping our city moving during major events

Equal Opportunity:

Merseyrail reserves the right to close the advert before the published closing date if high volumes of applications are received. In this situation, partially completed applications will not be progressed or given extra time to complete. As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.