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For Companies At a Glance
- Tasks: Manage conflict and ensure ticket compliance while providing excellent customer service.
- Company: Join Merseyrail, a key player in keeping Liverpool moving.
- Benefits: Enjoy free travel, health perks, and a final salary pension scheme.
- Other info: Be part of a diverse team and enjoy great career opportunities.
- Why this job: Make a real difference in customer experiences during major events.
- Qualifications: Strong communication skills and experience in enforcement roles are essential.
The predicted salary is between 39476 - 39476 £ per year.
Location: Liverpool Central
Contract Type: FTP
Hours: 35 hours - including shift work and weekends
Salary: £39,476
Your Day-to-Day
- Managing conflict situations to a safe resolution
- Maintaining a fair but firm approach to incidents of ticketless travel
- Ensuring customers feel valued at all times, particularly throughout train service disruption or events
- Minimising the opportunity for passengers to travel without a valid ticket or pass
- Issuance of enforcement notices upon discovering incidents of ticketless travel
- Maintaining a professional appearance and attitude at all times
- Effectively communicating with customers, providing real time information when necessary
- Expected to self-manage when unsupervised
- Ensuring a duty of care is given to all customers, colleagues and self at all times whilst carrying out daily duties
- Spending long periods of time standing and walking
What You'll Bring To This Role
- Possesses excellent communication and interpersonal skills
- Relevant experience in a similar role or enforcement background
- Confidence and self-assurance, in order to remain calm at all times when faced with difficult situations
- Basic numeracy, literacy and IT skills, due to the necessity to complete and submit a variety of statements and reports, including reporting of facts and figures to be submitted in a court of law
The Benefits Of Being Onboard
- Final salary pension scheme
- Free staff travel on our network – unlimited free travel on Transport UK train operators and Northern Rail
- Discounted national rail travel – 75% discount on other train services across the UK, expanding to Europe after one year of service
- Family rail travel – your partner and dependents can also benefit from rail travel passes
- Health Shield membership – access discounted health and holistic care services
- Access to GP Anytime – speak face-to-face with a qualified GP, whenever you need to
- Hapi benefits portal – enjoy savings on shopping, lifestyle and holidays
- Wedding celebrations – take an extra day off if you get married on a working day
- Employee achievement and long service awards
- Involvement in major city events – play a key role in keeping our city moving during major events, working together as one team
What You Need To Know
Merseyrail reserves the right to close this advert early if we receive a high volume of applications. Incomplete applications may not be progressed or given additional time to complete in these circumstances.
Diversity and Equal Opportunity
As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.
Revenue Protection Officer (re-advertised) employer: Merseyrail
Contact Detail:
Merseyrail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer (re-advertised)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Merseyrail. Check out their social media and website to understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on how you'd handle conflict situations or customer interactions, as these are key for the Revenue Protection Officer role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you present yourself professionally, as first impressions matter. A smart appearance shows that you take the role seriously and are ready to represent the company well, especially in a customer-facing position.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great opportunity to reiterate your interest and remind them why you’d be a fantastic fit for the Revenue Protection Officer position.
We think you need these skills to ace Revenue Protection Officer (re-advertised)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Revenue Protection Officer. Use keywords from the job description to show we’re on the same page!
Show Off Your Communication Skills: Since this role requires excellent communication, don’t shy away from showcasing your interpersonal skills in your application. Share examples of how you've effectively communicated in challenging situations.
Be Professional and Personable: We want to see your professional side, but also your ability to connect with customers. Make sure your application reflects a balance of professionalism and approachability, as these traits are key for the role.
Apply Through Our Website: For the best chance of success, make sure you apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Merseyrail
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Revenue Protection Officer. Familiarise yourself with managing conflict situations and how to maintain a professional attitude during incidents. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you provided real-time information or resolved conflicts. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Calmness Under Pressure
You’ll likely face questions about handling difficult situations. Prepare by thinking of specific instances where you remained calm and collected. Highlight your confidence and self-assurance, as these traits are crucial for a Revenue Protection Officer.
✨Dress the Part
Maintaining a professional appearance is essential for this role. Dress smartly for your interview to reflect the professional image expected of a Revenue Protection Officer. This not only shows respect for the interviewers but also helps you feel more confident.