Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage conflict, ensure ticket compliance, and provide excellent customer service.
- Company: Join Merseyrail, a key player in keeping our city moving.
- Benefits: Enjoy free travel, health perks, and a final salary pension scheme.
- Other info: Be part of exciting city events and enjoy great career growth.
- Why this job: Make a real difference while working in a dynamic environment.
- Qualifications: Strong communication skills and experience in enforcement roles preferred.
The predicted salary is between 39476 - 39476 £ per year.
Location: Liverpool Central
Contract Type: FTP
Hours: 35 hours - including shift work and weekends
Salary: £39,476
Your Day-to-Day:
- Managing conflict situations to a safe resolution
- Maintaining a fair but firm approach to incidents of ticketless travel
- Ensuring customers feel valued at all times, particularly throughout train service disruption or events
- Minimising the opportunity for passengers to travel without a valid ticket or pass
- Issuance of enforcement notices upon discovering incidents of ticketless travel
- Maintaining a professional appearance and attitude at all times
- Effectively communicating with customers, providing real time information when necessary
- Expected to self-manage when unsupervised
- Ensuring a duty of care is given to all customers, colleagues and self at all times whilst carrying out daily duties
- Spending long periods of time standing and walking
What You'll Bring To This Role:
- Possesses excellent communication and interpersonal skills
- Relevant experience in a similar role or enforcement background
- Confidence and self-assurance, in order to remain calm at all times when faced with difficult situations
- Basic numeracy, literacy and IT skills, due to the necessity to complete and submit a variety of statements and reports, including reporting of facts and figures to be submitted in a court of law
The Benefits Of Being Onboard:
- Final salary pension scheme
- Free staff travel on our network – unlimited free travel on Transport UK train operators and Northern Rail
- Discounted national rail travel – 75% discount on other train services across the UK, expanding to Europe after one year of service
- Family rail travel – your partner and dependents can also benefit from rail travel passes
- Health Shield membership – access discounted health and holistic care services
- Access to GP Anytime – speak face-to-face with a qualified GP, whenever you need to
- Hapi benefits portal – enjoy savings on shopping, lifestyle and holidays
- Wedding celebrations – take an extra day off if you get married on a working day
- Employee achievement and long service awards
- Involvement in major city events – play a key role in keeping our city moving during major events, working together as one team
What You Need To Know:
Merseyrail reserves the right to close this advert early if we receive a high volume of applications. Incomplete applications may not be progressed or given additional time to complete in these circumstances.
Diversity and Equal Opportunity:
As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.
Revenue Protection Officer (re-advertised) in Liverpool employer: Merseyrail
Contact Detail:
Merseyrail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer (re-advertised) in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Merseyrail. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. This will help you feel more confident when discussing how you handle conflict situations or customer interactions, which are key for the Revenue Protection Officer role.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to highlight your ability to communicate effectively, especially in challenging situations. Use examples from your past experiences to demonstrate how you've successfully managed difficult conversations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Revenue Protection Officer (re-advertised) in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role involves managing conflict and ensuring customers feel valued, make sure your application highlights your excellent communication and interpersonal skills. Use examples from your past experiences to demonstrate how you've handled difficult situations.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We want to see your relevant experience and skills without wading through unnecessary fluff. Stick to the job description and show us why you're the perfect fit!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Revenue Protection Officer role. Mention your experience with ticketless travel enforcement or similar roles to catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Merseyrail
✨Know Your Role
Familiarise yourself with the key responsibilities of a Revenue Protection Officer. Understand how to manage conflict and ensure customer satisfaction, especially during disruptions. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in challenging situations. Highlight your ability to remain calm and professional while dealing with difficult customers. This is crucial for the role, so practice articulating your experiences clearly.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve conflicts or enforce rules fairly. Be ready to discuss these situations in detail, focusing on your approach and the outcomes. This will show that you can handle the responsibilities of the job.
✨Dress the Part
Since maintaining a professional appearance is important, dress smartly for your interview. This not only reflects your understanding of the role but also sets a positive tone for your interaction with the interviewers.