Loss Prevention Support Officer - Fixed Term in Liverpool

A fantastic opportunity has arisen within the Loss Prevention Department at Merseyrail Electrics. You will work alongside a fellow Loss Prevention Support Officer as well as the Department Manager, whilst also engaging with the Revenue Protection team and the wider business. It is essential that you possess excellent communication and interpersonal skills as this role involves not only communicating with internal employees of ME but also external bodies including British Transport Police and Court Services as well as speaking with passengers via telephone.

The successful candidate must be confident in using different IT packages to gather, interpret and feed out information, as well as a keen eye for detail. As an individual you will need to be KPI orientated and understand the importance of maximising every opportunity that arises to succeed in reaching departmental objectives. Due to the nature of the role the successful candidate will need to be a self-assured individual who can remain calm at all times when faced with tight timeframes.

Support with all aspects of back-office administration connected to the issuances made by Revenue Protection officers. Maintaining databases in relation to prosecutions and payment recovery management. Resolving customer queries via inbound telephone calls and email.

Your Day-To-Do

• Management of Issuance within the back-office system, ensuring that any unpaid issuances are moved forward as required.
• Ensure all files are updated within GDPR compliance guidelines.
• Responsible for maintaining department stationary stock.
• Ensuring all appropriate letters are printed and posted as required.
• Collection of incoming post.
• Resolving 1st stage customer queries and taking payments via telephone calls, email, and handwritten mail.
• Responsible for weekly Single Justice Procedure packs being packed and sent out via 1st class post.
• Responsible for ensuring any postal orders are submitted to the finance department as required.
• Work alongside the Revenue Protection Team to ensure a joined-up approach is maintained between front-end issuance and back-end application.
• Completion of relevant feedback for issuing officers and the sending of a weekly spreadsheet to the appropriate managers.
• Supporting the Revenue Protection Department as and when required for special events.
• Supporting the Loss Prevention Manager with moving the department forward and achieving relevant KPI’s.
• Requesting and viewing body-worn footage (in line with agreed process).

What You'll Bring To This Role

• Proficient in the use of Microsoft Office & Excel.
• Excellent communication skills, both oral and written.
• Evidence of a customer-focused attitude.
• Understanding of the National Penalty Fare Scheme, the Railway Regulations Act.

Benefits

• Final salary pension scheme.
• Free staff travel on our network – unlimited free travel on Transport UK train operators and Northern.
• Discounted national rail travel – 75% discount on other train services across the UK, expanding to Europe after one year of service.
• Family rail travel – your partner and dependents can also benefit from rail travel passes.
• Health Shield membership – access discounted health and holistic care services.
• Access to GP Anytime – speak face-to-face with a qualified GP, whenever you need to.
• Hapi benefits portal – enjoy savings on shopping, lifestyle and holidays.
• Wedding celebrations – take an extra day off if you get married on a working day.
• Employee achievement and long service awards.
• Involvement in major city events – play a key role in keeping our city moving during major events, working together as one team.