At a Glance
- Tasks: Provide first-line HR advice and support recruitment processes in a dynamic team.
- Company: Join Merseyrail, a leading rail network known for its punctuality and customer service.
- Benefits: Enjoy free travel, health benefits, and competitive salary with a supportive work culture.
- Other info: Diversity is valued; we encourage applications from all backgrounds.
- Why this job: Be at the heart of HR, making a real difference in employee experiences.
- Qualifications: Experience in HR roles and strong communication skills are essential.
The predicted salary is between 28000 - 42000 € per year.
Overview
Description
Job Title: HR Support Centre Advisor
Location: Liverpool, Hybrid
Salary: £35k
Contract Type: 6 month Fixed Term Contract
Hours: Full time - 35 hours
We have an exciting opportunity for a customer-focused and proactive HR Support Centre Advisor to join our People team at Rail House. This is a key role where you\'ll provide first-line HR advice and administrative support, working closely with colleagues across the business to deliver a high-quality HR service. You\'ll be at the heart of our HR team, helping employees with queries, supporting recruitment processes, and ensuring accurate reporting.
Your Day-to-Day
- Act as the first point of contact for HR queries, providing accurate and timely advice.
- Deliver HR administration, correspondence, and reporting with professionalism and efficiency.
- Support recruitment and selection activity, including job postings and candidate communication.
- Work collaboratively with HR colleagues to ensure a consistent, high-quality service.
- Contribute to continuous improvement by reviewing HR processes and policies.
What Youll Bring to Merseyrail
- Experience in HR roles (service centre/shared services experience desirable).
- Strong communication and customer service skills.
- Ability to manage workload effectively and meet deadlines.
- Knowledge of HR policies, processes, and employment legislation.
- A professional, discreet approach to handling confidential information.
Why Choose Merseyrail
Our people are at the heart of our success. We rely on every employee to help deliver the best possible experience for our customers, and thats why we believe in recognizing and rewarding great work. When you join Merseyrail, youll have access to an extensive and competitive range of benefits designed to support you both professionally and personally.
Benefits
- Final salary pension scheme
- Free staff travel on our network - unlimited free travel on UK train operators and Northern
- Discounted national rail travel - 75% discount on other train services across the UK, expanding to Europe after one year of service
- Family rail travel - your partner and dependents can also benefit from rail travel passes
- Health Shield membership - access discounted health and holistic care services
- Access to GP Anytime - speak face-to-face with a qualified GP, whenever you need to
- Hapi benefits portal - enjoy savings on shopping, lifestyle and holidays
- Wedding celebrations - take an extra day off if you get married on a working day
- Employee achievement and long service awards
- Involvement in major city events - play a key role in keeping our city moving during major events, working together as one team
What You Need to Know
Merseyrail reserves the right to close this advert early if we receive a high volume of applications. Incomplete applications may not be progressed or given additional time to complete in these circumstances.
Diversity Drives Us
As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.
Using AI? Be Authentically You
We understand some applicants may use AI tools to help refine their applications, and thats fine. However, we\'re most interested in your experience, in your words. Answers that feel overly generic or lack personal insight may be discounted, so please make sure your responses reflect you.
About Merseyrail
Merseyrail stands out as one of the most punctual and reliable rail networks in the UK. Over the last 15 years, we consistently achieve customer satisfaction scores above 90%, winning multiple national awards for our exceptional customer service and punctuality. With around 1,200 employees, we recognise that our team members play a vital role in our ongoing success. We\'re committed to investing in the development of our people and fostering inclusive practices that empower everyone at Merseyrail to reach their full potential. As a self-contained network, we proudly offer the most affordable fares in the country. We operate over 600 regular services daily to 69 stations throughout the Liverpool City Region, with our four underground stations running trains every few minutes. On average, more than 90,000 passengers travel with us on weekdays, and Liverpool Central station ranks among the busiest stations outside of London. We\'ve modernised significantly in recent years, with our new state-of-the-art trains now on the network. These brand-new electric and environmentally friendly trains, designed specifically for the Merseyrail network, feature pioneering sliding step technology, making us one of the most accessible networks in the UK. We\'ve also refurbished many of our city centre stations, achieving step-free access at two-thirds of Merseyrail stations. We are working closely with the LCRCA to achieve our Metro Mayor\'s vision of a step-free network by 2030. We are developing use of online ticketing in the near future, to then be followed by the introduction of barriers requiring just a tap of a contactless bank card. We are actively engaged in the continuous development of our network. In 2023 we opened Headbolt Lane station, which extends the Kirkby line and benefits many additional passengers in the local area. Additionally, plans are underway for a new station, Liverpool Baltic Station, located just south of Liverpool City Centre. This station will serve the Baltic Quarter, the city\'s fastest-growing area, which is recognised as one of the UK\'s coolest neighbourhoods.
HR Support Centre Advisor in Liverpool employer: Merseyrail
Merseyrail is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary and a comprehensive benefits package including free travel on our network and discounted rail services across the UK. Our inclusive work culture fosters collaboration and continuous improvement, ensuring that every team member feels valued and empowered to contribute to our mission of delivering outstanding customer service. With opportunities for professional growth and involvement in major city events, joining Merseyrail means being part of a dynamic team dedicated to making a positive impact in the Liverpool community.
StudySmarter Expert Advice🤫
We think this is how you could land HR Support Centre Advisor in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at Merseyrail on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for the application process. This can give you insider knowledge and make your application stand out.
✨Tip Number 2
Prepare for the interview by practising common HR scenarios. Think about how you'd handle specific queries or situations that might come up in the role. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 3
Show off your personality! When you get the chance to speak with recruiters or during interviews, let your enthusiasm for the role shine through. Share personal stories that highlight your customer service skills and HR knowledge.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your interest in the position.
We think you need these skills to ace HR Support Centre Advisor in Liverpool
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to hear your unique voice and experiences, so don’t be afraid to be authentic and share what makes you, well, you!
Tailor Your Application:Make sure to customise your application for the HR Support Centre Advisor role. Highlight your relevant experience and skills that match the job description, especially your customer service and HR knowledge. It shows us you’re genuinely interested!
Keep It Professional:While we love a friendly tone, remember to keep it professional too. Use clear language, check your spelling and grammar, and ensure your application is well-structured. First impressions count, and we want to see your attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Merseyrail
✨Know Your HR Stuff
Make sure you brush up on HR policies, processes, and employment legislation. Being able to discuss these confidently will show that you're not just a candidate, but someone who understands the core of the role.
✨Show Off Your Customer Service Skills
As an HR Support Centre Advisor, you'll be the first point of contact for queries. Prepare examples of how you've successfully handled customer service situations in the past, highlighting your communication skills and proactive approach.
✨Be Ready to Collaborate
This role involves working closely with colleagues across the business. Think of times when you've worked as part of a team to achieve a goal, and be ready to share those experiences during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, HR processes, or future projects. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
