At a Glance
- Tasks: Provide essential admin support and create a welcoming environment for patients and teams.
- Company: Join Mersey Care NHS Foundation Trust, a leading healthcare provider in the North West.
- Benefits: Gain valuable experience in healthcare, with opportunities for personal and professional growth.
- Other info: Dynamic role with flexible working hours and a chance to contribute to community health.
- Why this job: Make a difference in people's lives while developing your skills in a supportive team.
- Qualifications: GCSE or NVQ2, customer service skills, and IT literacy required.
The predicted salary is between 24169 - 25674 £ per year.
Job overview
An exciting opportunity has arisen for 2 Band 2 Administration Assistant / Receptionist within Community Care Services at Mersey Care NHS Foundation Trust.
This role is a key position, providing a professional, welcoming, and customer-focused administrative support service.
You will support clinical teams and patients as part of the Therapies & Specialists Hub across the Community Division.
Main duties of the job
- Provide an efficient and effective clerical service to the multi-disciplinary team.
- Offer administrative support including answering telephone calls, photocopying, scanning, uploading referrals, making appointments, and other related tasks.
- Working for our organisation
Mersey Care is one of the largest NHS trusts providing physical health and mental health services in the North West, serving over 1.4 million people.
We offer specialist inpatient and community services that support physical and mental health, along with specialist inpatient mental health, learning disability, addiction, and brain injury services.
Person specification Qualifications
- GCSE or NVQ2 or equivalent experience
- Customer Service Qualification
- Knowledge/Experience
- IT Literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administrative systems
- Effective communication and interpersonal skills including telephone and face-to-face communication
- Experience of general administration office skills - filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and working effectively within teams
- Ability to work in a confidential and sensitive manner
- Ability to plan, prioritise and schedule own work
- Able to work flexibly in accordance with service needs
- Experience of handling cash/raising invoices relating to patient charges
- Good organisational skills
- Ability to work without supervision
Receptionist/Administration Assistant in Knowsley employer: Merseycare
Mersey Care NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in the vibrant city of Liverpool, we provide our staff with opportunities for growth through training and mentorship, while fostering a collaborative environment where every team member's contribution is valued. Join us to make a meaningful impact in community mental health care and be part of a dedicated team committed to recovery-focused practices.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administration Assistant in Knowsley
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Merseycare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Merseycare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Merseycare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist/Administration Assistant in Knowsley
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Merseycare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Merseycare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Merseycare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Merseycare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Merseycare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Merseycare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
