Community Equipment Clerk

Main area Administration Grade Band 2 Contract Fixed term: 12 months (Shift time between 8am – 5pm) Hours 37.5 hours per week (Full time) Job ref 350-CC6849689-C

Site Mersey Reach Town Liverpool Salary £23,615 Pro Rata Salary period Yearly Closing 16/02/2025 23:59

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Job overview

We have an exciting opportunity for an efficient administrator to join our busy Community Equipment Team. We have a full time position 37.5 hours available.

The Successful candidate will have good organisation and people skills, be computer literate, and have the ability to work with limited supervision.

Candidates will have the ability to take calls and schedule equipment delivery and collections using Trust systems.

Candidates will be expected to work as a team, cover reception duties, demonstrate professionalism, be empathetic and understanding to service users.

This is a Community Clinical Support role, there is an expectation for the successful candidates to be flexible and support across the Community Division.

Main duties of the job

• Provide effective and comprehensive administrative support in our busy Community Equipment Team.
• Use systems with specific responsibility to schedule deliveries and collections to service users.
• Answer the telephone professionally and respond to queries in a timely manner ensuring effective communication in line with local policies.
• Data cleanse, and input accurate and timely information required for audit purposes.
• Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
• The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
• Undertake reception duties and support visitors to the service.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working will be considered for all roles.

Detailed job description and main responsibilities

• Provide comprehensive administrative support to Clinical teams.
• Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
• Produce standardised computer generated reports and/or statistical information as requested by line manager.
• Type all correspondence relating to the team.
• Undertake general office duties, including ordering supplies and managing stock levels.
• Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
• Transfer relevant information to all health and social care providers as requested by line manager.
• Input accurate and timely information required for audit purposes.
• Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.
• Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy.
• Be responsible for the opening and closing of buildings, if required.
• Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.
• Requirement to work from other bases within the organisation and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
• The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
• Assist with the training of new clerks within the service.

Person specification

Skills

• Ability to plan, prioritise and schedule work
• Effective communication and interpersonal skills
• Ability to work with attention to detail
• Ability to work effectively within teams
• Ability to work on own initiative

Values

• Accountability
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Transparency and honesty
• Discreet
• Change oriented

Qualifications

• GCSE/NVQ2 or equivalent, or equivalent work based experience
• Previous Healthcare Clerical Experience

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