At a Glance
- Tasks: Provide essential clerical support to a dynamic multi-disciplinary team in healthcare.
- Company: Join Mersey Care NHS Foundation Trust, a leader in health services across the North West.
- Benefits: Enjoy flexible working, competitive pay, and a commitment to diversity and inclusion.
- Other info: We welcome applications from diverse backgrounds and offer guaranteed interviews for disabled candidates.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: GCSE English and experience in an office setting; familiarity with Microsoft Office is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
Job overview
We are seeking to recruit to a full time, Band 2 Admin Assistant to support within Paediatric Speech and Language St Helens.
The successful post holder will be a pivotal part of the team providing support to all team members.
Main duties of the job
To provide an efficient and effective clerical service to the multi-disciplinary team.
The role will include providing administrative support to the team and will include answering telephone calls into the Service, photocopying, scanning, uploading referrals and making appointments.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.
Detailed job description and main responsibilities
Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
Provide an effective clerical service to support the team, including photocopying, typing, data input and maintenance of effective filing and retrieval system.
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries.
To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required.
Person specification
Values
- Accountability
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Transparency and honesty
- Discreet
- Change oriented
Qualifications
- GCSE English grade A-C or equivalent
- ECDL/ICT
- NVQ 2 Business Administration
Knowledge & Experience
- Experience of working in an office environment
- Knowledge of office procedures
- Familiar with Microsoft Office
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Knowledge of Microsoft Office; Word, PowerPoint, Excel, Outlook
- Awareness of children/vulnerable adults guidelines
- Awareness of Recovery Model
Skills
- Good verbal and written communication skills.
- Ability to work as member of a team
- Ability to operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
We are a Disability Confident Employer and offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification.
Flexible working requests will be considered for all roles.
Administration Assistant (Band 2) - Administrative and Clerical - Mersey Care NHS Foundation Trust employer: Merseycare
Mersey Care NHS Foundation Trust is an exceptional employer dedicated to fostering a diverse and inclusive work environment, where every employee is valued and supported. With a strong commitment to professional development and a focus on 'perfect care', we provide our staff with the tools and opportunities to excel in their roles while making a meaningful impact on the lives of over 1.4 million people across the North West. Our flexible working arrangements and support for under-represented groups further enhance our appeal as a workplace that prioritises equality and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant (Band 2) - Administrative and Clerical - Mersey Care NHS Foundation Trust
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Merseycare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Merseycare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Merseycare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Administration Assistant (Band 2) - Administrative and Clerical - Mersey Care NHS Foundation Trust
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Merseycare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Merseycare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Merseycare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Merseycare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Merseycare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Merseycare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
