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- Tasks: Join our Access team as a Receptionist, managing patient registrations and appointments.
- Company: Be part of Mersey West Lancashire NHS Trust, a top-rated place to work in England.
- Benefits: Enjoy flexible working options, generous leave, and access to NHS discounts.
- Why this job: Gain valuable experience in a creative environment while making a difference in healthcare.
- Qualifications: Excellent keyboard skills and some office experience are essential; communication skills are a must.
- Other info: Apply early as we may close the vacancy once we receive enough applications.
The predicted salary is between 20000 - 30000 £ per year.
We are looking to recruit a Receptionist within the Access team at Southport District General Hospital for Maternity cover
Previous applicants need not apply.
The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.
The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.
Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience., The post holder will be responsible for:
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Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
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Reconcile clinics within 24 hours ensuring all outstanding actions are completed.
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Managing permanent and paper light health records. as well as scanning where necessary into the EDMS system following the appropriate work instructions
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Preparing patient records for clinic following the appropriate work instructions.
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Collecting patient records at the end of clinic and communicate with the scanning team following the appropriate work instructions.
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Checking all new patients’ overseas status on arrival at clinic.
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Booking patients into Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway
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If patients information changes print new ID labels and ensure any old labels are destroyed confidentially.
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Rebooking patients into further appointments or onto the relevant review lists.
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Assist with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures.
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Provide a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary
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Resolve issues with patient appointments and escalate as necessary
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Accurate recording of information.
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Training of staff within the boundaries of own skills and knowledge.
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Take personal responsibility for the quality of work undertaken and to contribute towards service improvements
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Follow the approved Standard Operating Procedures used in the Department (work instructions).
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Use and maintain resources efficiently and effectively
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. You are part of an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [email protected]
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
· All employees have the right to request flexible working from day one of employment.
· There is no limit on the number of requests they can make.
· Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated.
Additional Information
Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.
You should have excellent keyboard skills.
Knowledge of the Hospital Patient Administrative System (Careflow) and have some experience working within an office setting.
Good communication and telephone skills and the ability to work independently are also essential.
Receptionist - Access employer: Mersey and West Lancashire Teaching Hospitals NHS Trust
Contact Detail:
Mersey and West Lancashire Teaching Hospitals NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Access
✨Tip Number 1
Familiarize yourself with the Hospital Patient Administrative System (Careflow) as it is crucial for the role. If you have experience with similar systems, be ready to discuss how that experience can translate to this position.
✨Tip Number 2
Highlight your communication skills during any interactions, especially over the phone. Practice clear and courteous responses to common patient inquiries to demonstrate your ability to handle calls effectively.
✨Tip Number 3
Show your understanding of the importance of patient confidentiality and data management. Be prepared to discuss how you would ensure the accuracy and security of patient records in your previous roles.
✨Tip Number 4
Express your enthusiasm for working in a dynamic and innovative environment. Share examples of how you've contributed to service improvements or adapted to changes in previous positions to align with the Trust's values.
We think you need these skills to ace Receptionist - Access
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Receptionist position. Highlight key responsibilities such as patient registration, appointment booking, and administrative tasks. Tailor your application to reflect your understanding of these duties.
Highlight Relevant Experience: In your CV and personal statement, emphasize any previous experience in reception or administrative roles. Mention specific skills like managing patient records, using hospital systems, and providing excellent customer service.
Showcase Communication Skills: Since good communication is essential for this role, provide examples in your application that demonstrate your ability to handle telephone inquiries and resolve issues effectively. Use clear and concise language throughout your application.
Align with Trust Values: Familiarize yourself with the Trust's values: KIND, OPEN, INCLUSIVE. Reflect these values in your application by sharing experiences that demonstrate your commitment to equality, diversity, and inclusion in the workplace.
How to prepare for a job interview at Mersey and West Lancashire Teaching Hospitals NHS Trust
✨Show Your Communication Skills
As a receptionist, effective communication is key. Be prepared to demonstrate your ability to handle phone calls and interact with patients courteously. Practice common scenarios you might encounter, such as booking appointments or resolving issues.
✨Familiarize Yourself with the Systems
Knowledge of the Hospital Patient Administrative System (Careflow) is essential. If you have experience with similar systems, be ready to discuss it. If not, do some research on how such systems work and be prepared to learn quickly.
✨Highlight Your Organizational Skills
The role involves managing patient records and appointments efficiently. Prepare examples from your past experiences where you successfully organized tasks or managed multiple responsibilities at once.
✨Emphasize Your Adaptability
The job requires flexibility and the ability to adapt to changing situations. Share instances where you had to adjust to new processes or unexpected challenges in previous roles, showcasing your problem-solving skills.
