At a Glance
- Tasks: Communicate with customers, manage quotes, and coordinate internal communications.
- Company: Join Mersen UK Ltd, a global leader in electrical power solutions.
- Benefits: Enjoy 33 days holiday, private healthcare, and a generous pension scheme.
- Other info: Flexible hours available, with excellent career growth opportunities.
- Why this job: Make a difference in customer service while gaining valuable experience.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 27000 - 27000 £ per year.
Location: Stockton-on-Tees, GB, TS16 0RH
Desk Designation: Onsite
Type of Contract: Temporary Full-Time
Role: Customer Service Representative
Location: Eaglescliffe, Teesside
Hours: 37.5 hours per week OR 25 hours per week
Shift Pattern: 37.5 hours (Mon-Thursday 7.30am – 4.00pm and Fri 7.30am – 3.00pm) OR 25 hours (Mon-Fri 9.30am – 2.30pm)
Contract Type: Fixed Term Contract – 6 months
Salary: Up to £27,000 per annum pro-rated (depending on experience)
About the Company: Mersen UK Ltd are a global expert in electrical power and advanced materials, designing innovative solutions to address clients’ specific needs to optimise their manufacturing performance in sectors such as energy, transportation, electronics, chemicals, pharmaceuticals and process industries.
The Role: We are recruiting for a Customer Service Representative on a fixed term basis who will be based in our Teesside (Eaglescliffe) office working within the Customer Care Unit (CCU) Department. We are looking for an experienced Administrator and Customer Service professional with great attention to detail.
Duties of the role (but not limited to) include:
- To communicate and update all customers via email and telephone.
- To collect information for the setting up of accounts and items.
- To develop relationships with key customers.
- To manage the quotation process and contract reviews.
- To coordinate communication between customers and inside the organisation.
- To issue monthly reports as and when required.
- To master incoterms and shipment regulations.
- To accurately input data on to internal systems for order processing.
- To be proactive and forward thinking.
Please note, this role can either be full time or part-time for the right candidate, if part-time it would be a minimum of 25 hours per week (9.30am - 2.30pm Mon - Fri).
Person Specification:
- Any previous experience in Customer Service.
- Candidates must be educated to at least GCSE level (Grade 4/C or above) in English and Mathematics or hold equivalent qualifications.
- A good understanding of Microsoft Packages.
- A background in Engineering or Manufacturing is desirable but not essential.
- French speaking would be desirable.
What Mersen UK Teesside Ltd Offer:
- 33 days holiday including bank holidays, 3 days of entitlement will be held to cover the Christmas shut down.
- Private Healthcare for all employees, after successful completion of the 12 week probationary period.
- Generous Pension scheme.
- Sodexo Benefits and Rewards Service, includes discount from many High Street Retailers and cashback options.
- This also includes an Employee Assistance Programme (EAP) available 24/7.
- Cycle to work scheme.
- Profit sharing scheme.
- Company Sick Pay.
CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) (SA123_03) in Eaglescliffe employer: Mersen
Mersen UK Teesside Ltd is an exceptional employer located in Eaglescliffe, Teesside, offering a supportive work culture that prioritises employee well-being and development. With generous benefits including private healthcare, a robust pension scheme, and a profit-sharing programme, employees are encouraged to thrive both personally and professionally. The company fosters a collaborative environment where customer service representatives can build meaningful relationships with clients while enjoying flexible working hours and ample holiday entitlement.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) (SA123_03) in Eaglescliffe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mersen UK Ltd. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service experience.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've handled customer queries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) (SA123_03) in Eaglescliffe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Care/Inside Sales role. Highlight any relevant experience in customer service and administration, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Mersen UK. Mention specific skills that align with the job description, like communication and relationship-building.
Show Off Your Skills:Don’t be shy about your skills! If you’ve got experience with Microsoft Packages or knowledge of incoterms, make sure to include that in your application. We love seeing candidates who are proactive and forward-thinking!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team in Teesside!
How to prepare for a job interview at Mersen
✨Know the Company Inside Out
Before your interview, take some time to research Mersen UK Ltd. Understand their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This is crucial for a Customer Care Representative role!
✨Master the Details
Since attention to detail is key for this position, practice discussing how you ensure accuracy in your work. Whether it’s data entry or managing customer accounts, be ready to explain your methods for maintaining high standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the challenges faced by the Customer Care Unit, or how success is measured in this role. This shows you're engaged and thinking ahead!
