At a Glance
- Tasks: Assist customers via email and phone, manage quotes, and process orders accurately.
- Company: Join Mersen, a leading company in customer care and sales.
- Benefits: Earn up to £27,000, plus private healthcare, holiday entitlement, and pension scheme.
- Other info: Great opportunity for career growth in a supportive team environment.
- Why this job: Make a difference in customer experiences while developing your sales skills.
- Qualifications: Experience in customer service, GCSEs in English and Maths, and Microsoft proficiency.
The predicted salary is between 27000 - 27000 £ per year.
Mersen is seeking a Customer Service Representative to join our team in Eaglescliffe, Teesside. This role involves assisting customers through email and phone communication, managing quotations, and ensuring accurate order processing.
The ideal candidate will have:
- Experience in customer service
- A GCSE in English and Mathematics
- Proficiency in Microsoft packages
The position offers a salary up to £27,000 per annum depending on experience, along with generous benefits including private healthcare, holiday entitlement, and a pension scheme.
Customer Care & Inside Sales Specialist employer: Mersen
Mersen is an excellent employer that values its employees by fostering a supportive work culture in Eaglescliffe, Teesside. With competitive salaries and generous benefits such as private healthcare and a pension scheme, Mersen prioritises employee well-being and growth opportunities, making it an ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Inside Sales Specialist
✨Tip Number 1
Make sure you research Mersen and understand their values and products. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Care & Inside Sales Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Care & Inside Sales Specialist role. We love seeing your personality come through, so let us know what excites you about working with us.
Showcase Your Skills:Since proficiency in Microsoft packages is key, make sure to mention your experience with them. If you've got any specific examples of how you've used these tools to improve customer service, we want to hear about it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mersen
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think of specific examples where you successfully resolved customer issues or improved their experience, as this will show Mersen that you understand the importance of great service.
✨Familiarise Yourself with the Company
Do a bit of research on Mersen and their products or services. Understanding their values and what they offer will help you tailor your answers and demonstrate your genuine interest in the role during the interview.
✨Practice Your Communication Skills
Since the role involves assisting customers through email and phone, practice clear and concise communication. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts and answering questions effectively.
✨Prepare for Common Interview Questions
Think about common interview questions related to customer service and sales. Prepare answers that highlight your experience with managing quotations and order processing, as well as your proficiency in Microsoft packages, which are crucial for this role.
