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- Tasks: Engage with customers, process orders, and manage data in a dynamic team environment.
- Company: Join Mersen UK Teesside Ltd, a global leader in electrical power solutions and advanced materials.
- Benefits: Enjoy 33 days holiday, private healthcare, discounts, and a cycle to work scheme.
- Why this job: Be part of a supportive culture that values innovation and customer satisfaction.
- Qualifications: GCSEs in English and Maths required; customer service experience preferred but not essential.
- Other info: This role is based in Portslade (Brighton), not Teesside.
The predicted salary is between 15600 - 18240 £ per year.
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Salary: Up to £26,000 per annum (depending on experience)
About the Company:
Mersen UK Teesside Ltd are a global expert in electrical power and advanced materials, Mersen designs innovative solutions to address its clients’ specific needs to enable them to optimize their manufacturing performance in sectors such as energy, transportation, electronics, chemicals, pharmaceuticals and process industries. Mersen UK Teesside Ltd is fully integrated into theAnticorrosion Equipment andGraphite Specialities Divisions of Mersen and continues to be the centre of excellence for the design and manufacture of Graphite Cubic Block Heat Exchangers within the Mersen Anticorrosion Equipment Division.
The Role:
We are recruiting for a Customer Service Representative based in our Portslade (Brighton) office working within the Electrical Power division of Mersen, reporting to the UK Sales Manager. We are looking for an experienced Customer Service professional who is organised and a competent user of all Microsoft Office Packages. Duties of the role (but not limited to) include:
- To communicate and update all customers on commercial aspects via email and telephone.
- To create new accounts for customers and mainting data for existing clients.
- To process customer orders in ERP systems and help with customer progress requests.
- To complete invoicing and order acknowledgement processing.
- To manage the quotation process and contract reviews.
- To support external Sales Engineer requests.
- To process customers claims, returns and credits.
- To update and manage CRM.
- To liaise with sales subsidiaries across Europe to gather relevant information for customer requests.
Person Specification:
- Any previous experience in Customer Service.
- Candidates must be educated to at least GCSE level (Grade 4/C or above) in English and Mathematics or hold equivalent qualifications.
- A good understanding of Microsoft Packages specifically word and excel.
- To be able to prioritise and the ability to work under pressure.
- Previous experience with MRP systems would also be beneficial but not essential.
- A background in Engineering or Manufacturing is desirable but not essential.
What Mersen UK Teesside Ltd Offer:
- 33 days holiday including bank holidays, 3 days of entitlement will be held to cover the Christmas shut down.
- Private Healthcare for all employees, after successful completion of the 12 week probationary period.
- Pluxee Benefits and Rewards Service, includes discount from many High Street retailers and cashback options. This also includes an Employee Assistance Programme (EAP) available 24/7.
- Cycle to work scheme.
- Company Sick Pay.
***Please note, this role is based at Portslade (Brighton) not Teesside***
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Customer Service Representative employer: Mersen France S.A.S
Contact Detail:
Mersen France S.A.S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Mersen's products and services, especially in the Electrical Power division. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel and Word, as these are essential for the role. Consider taking a quick online course or tutorial to enhance your proficiency, which can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully handled customer inquiries or resolved issues, as this will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Network with current or former employees of Mersen if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your organisational skills and proficiency in Microsoft Office, particularly Word and Excel, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your previous customer service experience and how it aligns with Mersen's needs. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, clearly outline any experience you have with ERP systems or CRM software. If you have a background in engineering or manufacturing, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Mersen France S.A.S
✨Know the Company
Before your interview, take some time to research Mersen UK Teesside Ltd. Understand their products, services, and the industries they serve. This knowledge will help you tailor your answers and show your genuine interest in the company.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled difficult customers, resolved issues, and maintained a positive attitude under pressure.
✨Familiarise Yourself with Microsoft Office
Since the role requires proficiency in Microsoft Office, especially Word and Excel, brush up on these applications. Be prepared to discuss how you've used them in previous roles, particularly in managing data or processing orders.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team you'll be working with, the challenges faced in the role, or opportunities for professional development. It shows your enthusiasm and engagement.