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- Tasks: Join our team as a Medical Receptionist, supporting patient care and managing appointments.
- Company: Be part of Mersea Island Medical Practice, dedicated to efficient healthcare delivery.
- Benefits: Enjoy part-time hours with flexible scheduling and gain valuable experience in a healthcare setting.
- Why this job: Make a real impact on patient experiences while working in a supportive and friendly environment.
- Qualifications: Good education in Maths and English; customer service experience is a plus.
- Other info: Full training provided for the right candidate; SystmOne experience is desirable.
The predicted salary is between 24000 - 36000 £ per year.
This is an exciting opportunity for an enthusiastic and pro-active receptionist to join the team based at Mersea Island Medical Practice, on a part time basis for 17.5 hours per week.
For effective patient care we need a strong and supportive administration team, who keep each branch operating at its best and most efficient. This role is critical to the smooth day to day running of the practice, supporting patients to access the appointment most suited to their needs and responding to all queries in a timely manner.
Main duties include:
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Answering the telephone in a polite and professional manner.
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Receiving and making calls as required, taking messages as appropriate.
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Using the appointment system, booking appropriate clinicians.
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Liaising professionally between clinical, admin staff, patients, and other agencies to carry out appropriate tasks.
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Processing post both incoming and outgoing.
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Maintaining confidentiality and ensuring data breaches are minimised·
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Actioning prescription requests accurately, timely and in line with current policy·
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Providing results to patients on request of clinicians.
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Ensuring that new registrations are dealt with in a timely manner and that all information entered onto the clinical system is accurate.
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Scanning documents and appropriate records
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Issuing and receiving specimens.
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Advising patients of charges for private services, accepting payment and issuing receipts.
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A good standard of education including Maths and English.
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Previous experience of providing excellent customer service.
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Previous reception experience would be beneficial, ideally working within primary care.
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Strong IT skills and be able to use computer based systems.
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Experience of SystmOne would be desirable, however full training will be given to a suitable candidate.
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Excellent communication skills both written and oral.
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Have a friendly and positive approach towards patients and other visitors either in person or over the telephone., Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Medical Receptionist employer: Mersea Island Medical Practice
Contact Detail:
Mersea Island Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Familiarize yourself with the SystmOne system, as experience with it is desirable. Even if you haven't used it before, showing that you're willing to learn and adapt quickly can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role involves a lot of communication with patients, demonstrating your ability to handle queries politely and efficiently will be crucial.
✨Tip Number 3
Prepare for potential questions about how you would manage confidentiality and data protection. Being able to articulate your understanding of these issues will show that you take patient care seriously.
✨Tip Number 4
Be ready to discuss your flexibility in working hours. Since the role may require covering for colleagues, expressing your willingness to adapt your schedule can demonstrate your commitment to the team.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception roles. Emphasize any previous work in primary care settings and your proficiency with IT systems, especially if you have experience with SystmOne.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your proactive approach. Mention specific examples of how you've provided excellent customer service and handled administrative tasks effectively.
Highlight Communication Skills: Since excellent communication skills are crucial for this position, provide examples in your application that demonstrate your ability to communicate clearly and professionally, both in writing and verbally.
Show Flexibility: Mention your willingness to work additional or alternative hours when needed. This shows that you are adaptable and ready to support the team in maintaining efficient operations.
How to prepare for a job interview at Mersea Island Medical Practice
✨Show Your Customer Service Skills
Since previous experience in providing excellent customer service is crucial for this role, be prepared to share specific examples from your past. Highlight situations where you successfully resolved issues or went above and beyond for a patient or customer.
✨Demonstrate Your IT Proficiency
Strong IT skills are essential, so make sure to mention any relevant software you have used, especially if you have experience with SystmOne. If you haven't used it before, express your willingness and ability to learn quickly.
✨Communicate Clearly and Professionally
Excellent communication skills are a must. Practice articulating your thoughts clearly and professionally, both verbally and in writing. This will help you convey your ideas effectively during the interview.
✨Emphasize Your Team Player Attitude
This role requires liaising between various staff and patients, so it's important to show that you can work well in a team. Share examples of how you've collaborated with others in previous roles to achieve common goals.
