At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and smooth store operations.
- Company: Join MERS/Missouri Goodwill Industries, a mission-driven organisation changing lives through work.
- Benefits: Earn up to $500 monthly bonus, plus medical, dental, vision, and retirement benefits.
- Other info: Flexible schedules and great career growth opportunities await you!
- Why this job: Empower yourself and others while making a real difference in your community.
- Qualifications: Retail management experience preferred; strong leadership and communication skills are essential.
The predicted salary is between 16.2 - 19.8 £ per hour.
Required Travel: 0%
Position Type: Hourly Full-Time
Hourly Rate: $19.50
Bonus Potential: Up to $500/month
MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retail Shift Supervisor to join our Brentwood Store - Manchester team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.
If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.
Qualifications
- No degree is required. High School Diploma/GED preferred.
- 1 year of retail management experience or previous Goodwill Retail or Warehouse experience is required.
- Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
- Leadership skills like decision-making, motivation, goal-setting, and strong problem-solving skills.
- Comfortable with workplace technology like registers, scheduling, and inventory management software.
Primary Duties/Responsibilities
- Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
- Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
- Coach and counsel employees concerning the performance of their job duties, including discipline up to and including termination.
- Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
- Helps to identify and recommend employees with proven performance for advancement.
- Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Risk Management.
- Must read, follow, model, and enforce all agency policies, procedures, and values.
- Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
- Eliminates wasteful practices through process improvement.
- Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
- Other duties as assigned.
Benefits
- Monthly Bonus up to $500.00
- Individual and family medical benefits for full-time employees working 30 or more hours per week.
- Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
- Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
- 403(B) Retirement on date of hire for employees working 20 or more hours per week.
- 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
- 401(A) Retirement on date of hire for employees working 20 or more hours per week.
- PTO Accrual up to 15 days based on hours worked.
- Employee store discount
- Paid holidays
- Flexible Schedules
- Career Growth Opportunities
MERS Missouri Goodwill is an equal-opportunity employer. MERS Goodwill does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.
MERS Missouri Goodwill requires various background and records checks upon employment.
Retail Shift Supervisor in Manchester employer: MERS Goodwill
MERS Missouri Goodwill Industries is an exceptional employer that champions a mission-driven culture, empowering employees to make a meaningful impact in the community. With competitive benefits including monthly bonuses, comprehensive medical coverage, and flexible schedules, we prioritise employee well-being and growth. Join our Brentwood Store - Manchester team to experience a supportive work environment that values diversity, integrity, and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shift Supervisor in Manchester
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including MERS Goodwill, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Shift Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like MERS Goodwill that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at MERS Goodwill will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about MERS Goodwill and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at MERS Goodwill
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at MERS Goodwill, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at MERS Goodwill!
