Ecommerce Executive E-Commerce · Head Office · in Manchester

This is an exciting opportunity to join our Ecommerce team supporting the drive of our website performance that tell key brand stories and marketing messages. The role will require you to collaborate with internal teams and drive continued improvement and innovation within the Ecommerce team.

The role sits within the larger Ecommerce department and will involve working closely with the wider team. As part of our Ecommerce team, the responsibility of the Ecommerce Executive will be to assist in driving website performance by working with the Creative and Art working teams to update content across the website, with key brand stories and marketing messages. You will also assist with other on-site optimisations including creating and testing segmented customer experiences and developing search and merch rulesets to remove friction from the customer journey.

We are looking for someone who embodies the Footasylum values - Collaboration, Communication & Challenge. You will be an expert in UK culture and a brand fanatic. You will be analytically minded and motivated. You will be confident using web analytic tools (e.g., Google Analytics, GA4). You will have managed multiple projects and met deadlines as required. Strong understanding of Microsoft Excel and confident using functions like VLOOKUPs and pivot tables. Excellent written and verbal communication skills with impeccable attention to detail. The ability to work independently and as part of a team. Highly organised with the ability to manage your own workload. A proactive attitude and must be able to thrive in a varied and fast-paced environment. Experience in an ecommerce role, ideally within fashion or a fast-paced retail environment. Strong understanding of ecommerce platforms. Basic knowledge of SEO principles and onsite merchandising best practice. Excellent attention to detail with strong organisational and time-management skills. Able to interpret data, extract insights, and communicate findings clearly. Proactive mindset with a passion for continuous improvement and delivering best-in-class customer journeys.

Responsibilities:

• You will monitor the website daily, working with the creative team to deliver content updates and conducting regular website checks to ensure high performance.
• You will assist in the analysis of performance through daily, weekly and annual reporting.
• You will ensure that key categories are fully merchandised and optimised to drive sales.
• You will conduct site walks throughout the day to raise any potential issues – broken links, incorrect product descriptions, placement and imagery.
• You will liaise with the wider team to approve suitable products to be included on the website and all featured marketing communications to ensure the best stock is marketed to its maximum potential.
• You will work with the wider UX team to build and develop experiences aimed at removing friction and optimising sales.
• You will improve the journey for customers by reviewing search words and drop-offs.
• You will merchandise search terms and manage search analytics.
• You will use analytics tools including Google Analytics and other behavioural analytics platforms to monitor alerts, tracking & consumer journey data.
• You will use rule-based algorithms and manual modification to merchandise the website and mobile app.
• You will monitor web stock levels, sell-through rate and margin to make merchandising decisions for products.
• You will work with the merchandising teams to build and maintain onsite collections for targeted promotions.
• You will work with the wider CRM, Affiliate and Social teams to ensure fluidity in brand pushes to create a seamless journey for customers.

We are one of the leading omni-channel retailers across the UK, but more than that we are a brilliant place to work. We value you and your development. We have loads of examples of people moving upwards, across to other departments and given training to excel their personal and professional skills. Our aim is to create a fun environment, where your success is paramount to ours and you are given the right tools, support and platform to achieve your goals.

Diversity is important to us to help ensure we have lots of different perspectives when building services for customers and the wider business. This is great news for our business. Diversity for us is also about building happy teams full of people that want to learn and be inspired by each other and our different experiences and backgrounds.

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity for you.

Please note, this is not a remote role and our expectation is that you will be able to attend Head Office in a hybrid way, in Greater Manchester.