At a Glance
- Tasks: Lead and develop the sales operations team while managing customer service and marketing activities.
- Company: Join a respected UK manufacturer with global reach and exciting growth plans.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to work in a collaborative and results-oriented culture.
- Why this job: Make a real impact in a growing company and enhance your leadership skills.
- Qualifications: Experience in sales management and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Our client is a leading manufacturer supplying companies across the globe. As part of their new investment plans, they are seeking to strengthen the Commercial team with a dynamic and commercially focused Sales Operations Manager.
The Sales Operations Manager supports the efficient operation of the sales function by providing commercial coordination, pipeline management, and internal sales leadership. The role enables customer-facing sales professionals to focus on business development while ensuring sales processes, reporting, customer service, and marketing activities are effectively managed.
The position has direct responsibility for the internal sales and customer service team, serves as the senior escalation point for customer issues, and oversees marketing activities.
Key Responsibilities- Manage and develop the internal sales and customer service team.
- Set performance expectations for customer responsiveness, service quality, and order accuracy.
- Implement process improvements to increase efficiency and reduce errors.
- Support external sales staff through pipeline monitoring, opportunity reviews, and sales administration.
- Maintain an accurate sales pipeline and provide regular sales forecasts and performance reports.
- Ensure consistent use of CRM systems and high-quality customer data.
- Drive sales process discipline and reporting accuracy across the team.
- Act as the senior contact for escalated customer issues and ensure timely resolution.
- Build and maintain strong customer relationships.
- Support commercial decision-making by providing market, customer, and pipeline insights.
- Work closely with operations and planning teams to communicate customer priorities and demand forecasts.
- Support business planning processes through accurate sales information and forecasting.
- Coordinate marketing activities, campaigns, events, and lead-generation initiatives.
- Manage external suppliers and resources where required.
- Ensure marketing activity supports business development objectives.
- Experience in sales management, sales operations, or commercial leadership.
- Proven ability to manage sales, customer service, or commercial teams.
- Experience maintaining sales pipelines, forecasting, and reporting.
- Strong communication and stakeholder management skills.
- Commercial awareness with an understanding of pricing, margins, and customer management.
- Experience with CRM systems and Microsoft Office applications.
- Strong organisational and problem-solving abilities.
- Experience within a technical, manufacturing, industrial, or B2B environment.
- Knowledge of sales and operations planning processes.
- Experience with ERP systems.
- Exposure to regulated industries or quality management environments.
- Experience coordinating marketing activities through internal teams or external agencies.
- Strong leadership and team development skills.
- Customer-focused with sound commercial judgement.
- Able to manage multiple priorities and stakeholders.
- Professional, collaborative, and results-oriented.
- Comfortable handling challenging customer situations.
- Committed to quality, continuous improvement, and business success.
Must be based near site with the right to work in the UK.
Fabulous opportunity to join a respected and growing business with exciting ambitions, backed by the expertise, heritage, and global reputation of an internationally recognised manufacturing company.
Head of Sales Operations in Birmingham employer: Merritt Recruitment
Join a respected and growing UK manufacturer in the Midlands, where you will play a pivotal role in shaping the future of our sales operations. We pride ourselves on fostering a collaborative work culture that values continuous improvement and professional development, offering robust training and growth opportunities for our employees. With a commitment to quality and customer satisfaction, this is an excellent opportunity for those looking to make a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales Operations in Birmingham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Head of Sales Operations at Merritt Recruitment, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Merritt Recruitment. Tailor your message to explain why you’re drawn to them and how you can contribute as a Head of Sales Operations. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Head of Sales Operations in Birmingham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Merritt Recruitment:When writing your cover letter, make sure to tailor your message specifically for Merritt Recruitment. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Merritt Recruitment
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Merritt Recruitment that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Merritt Recruitment that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Merritt Recruitment’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
