Multi Activity Venue Customer Assistant - Leeds, Yorkshire
£13.25 per hour (part time hours available)
RECRUITMENT EVENT: 25th November 2026 - 2 sessions (see info below)
Prison Island is coming to Leeds, and we're looking for Customer Assistants to join the team opening our brand-new multi-activity venue.
Love games, teamwork and a bit of friendly competition? Enjoy working with people and creating memorable experiences?
We are looking for outgoing personalities, natural hosts and people who genuinely enjoy making someone's day.
From running competitive games and welcoming groups to serving food and drinks, this is customer service with a difference.
This is an opportunity to join a brand-new multi-activity entertainment venue in the heart of Leeds, where no two shifts are quite the same.
About Prison Island Leeds
With over 100 venues worldwide, Prison Island is an international entertainment concept built around teamwork, competition and interactive challenges.
Located in Leeds' Merrion Centre, the new venue will bring together a range of competitive social experiences, including:
- Prison Island - Interactive challenge cells inspired by The Crystal Maze, combining physical, mental and skill-based challenges where teamwork and strategy are key.
- Interactive Darts - A modern twist on traditional darts, featuring interactive games and digital scoring.
- Interactive Golf - A technology-led golf experience combining skill, competition and entertainment.
- Brand-New Concept - An exciting new interactive experience, bringing something never seen before to Leeds.
- Bar & Food - A vibrant social space where guests can enjoy food and drinks alongside their activities.
The venue will welcome families, friends, corporate groups, schools, students and celebrations, offering a new destination for competitive social entertainment in Leeds.
The Role
As a Customer Assistant, you'll be at the heart of the guest experience.
One shift could see you hosting an interactive game, the next briefing teams before they take on Prison Island, serving food and drinks or welcoming guests as they arrive.
Its a varied, hands-on role where great customer service, teamwork and personality make all the difference.
Your responsibilities will include –
- Welcoming guests, managing check-ins and creating a positive first impression.
- Hosting activities, explaining game rules and delivering clear, engaging briefings.
- Coaching and supporting guests throughout their experiences, adapting your approach to different groups.
- Hosting corporate events and group bookings, ensuring a memorable experience for every guest.
- Serving food and drinks, providing friendly and efficient service.
- Answering telephone calls, responding to customer enquiries and assisting with bookings.
- Taking group photographs and helping guests capture memorable moments from their visit.
- Promoting activities, packages and additional experiences, identifying opportunities to increase sales.
- Maintaining high standards of cleanliness, presentation and safety.
- Working closely with colleagues and managers, taking initiative and supporting the wider team during busy periods.
We Are Looking For People Who
- Genuinely enjoy working with people and delivering exceptional customer service.
- Bring confidence, enthusiasm and positive energy to every shift.
- Are comfortable speaking to groups and explaining activities.
- Can read the room, adapt their approach and confidently engage with guests of all ages.
- Enjoy working as part of a close-knit team.
- Thrive in a busy, fast-paced environment and can manage several tasks at once.
- Can think on their feet and remain calm under pressure.
- Take pride in their work and pay attention to the little details.
- Are reliable, proactive and willing to learn.
- Are flexible and available to work evenings, weekends and school holidays.
Previous experience in customer service, hospitality, leisure, entertainment or retail would be beneficial, but personality, attitude and a willingness to learn are just as important.
Our Culture
Our values shape how we work, how we treat our guests and what we expect from each other.
- Bring the Buzz - Create unforgettable moments and an atmosphere people want to be part of. Bring energy, engage with guests and help make every visit feel like an experience.
- Bring Your A-Game - Take pride in your work and maintain high standards. Be prepared, stay switched on and care about the details.
- Team Up - Great experiences are built by great teams. Communicate, support each other and step in when someone needs you.
- Own It - If you see it, you own it. Take responsibility, think ahead and make things happen rather than waiting for someone else to do it.
- Champion the Venue - Believe in what we do and be proud to talk about it. Know our experiences, showcase the venue and look for opportunities to bring people back.
What We Offer
- Permanent part-time positions.
- Shifts including weekdays, evenings and weekends.
- Full training across venue activities.
- Opportunities for development and progression.
- Company pension.
- Employee discount.
- Free uniform.
Applicants must be aged 18 or over.
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