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- Tasks: Lead training provider approval and enhance satisfaction through effective relationships.
- Company: Join a leading National Industry Training Body in engineering construction.
- Benefits: Competitive salary, car allowance, flexible hours, and home-based work.
- Why this job: Make a real impact by improving training quality and provider success.
- Qualifications: Level 3 engineering qualification and strong relationship management skills.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 40000 - 49000 £ per year.
Merrifield Consultants is working with a leading National Industry Training Body in the engineering construction sector to find their new Provider Success Manager. This home-based role reports to the Head of Product Delivery, working closely with approved training providers, Product Managers, Market Development and Compliance teams to ensure the training network meets employer needs while championing provider satisfaction and continuous improvement.
Salary: Up to £44,310 + £7,965 car allowance
Location: Home-based UK
Hours: 37.5 hours/week; flexible options; some UK-wide travel
Contract: Permanent, Full-time
Job Responsibilities
- Lead the approval process for training providers, trainers, examiners, facilities and courses, ensuring timely and transparent delivery.
- Build effective working relationships across the provider network, acting as a key point of contact and using data insights to strengthen provision and improve satisfaction.
- Support continuous improvement by overseeing onboarding, working with compliance colleagues, facilitating provider engagement events and managing the product administration function.
- Coordinate operational delivery through CRM and MS365 systems, including workflow management, reporting and oversight of aged debt.
Skills and Experience
- Technical understanding of the engineering construction industry, supported by a Level 3 or higher engineering or vocational qualification.
- Strong stakeholder and relationship management experience, with the ability to work confidently with external partners.
- Experience in quality assurance, continuous improvement or compliance processes.
- Knowledge of training, competence or assessment frameworks within a provider or accreditation environment.
- Confident user of CRM and MS365 systems, able to analyse data, produce reports and manage multiple deadlines.
This is a fantastic role for an experienced Training Provider Manager or Quality Specialist with engineering construction knowledge and relationship expertise. If you're interested in finding out more and/or applying, please contact Merrifield Consultants.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Provider Success Manager employer: Merrifield Consultants
Contact Detail:
Merrifield Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provider Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering construction sector and let them know you're on the hunt for a Provider Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its training providers. Understand their needs and challenges, so you can showcase how your skills in stakeholder management and continuous improvement can make a real difference.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role's responsibilities, especially around quality assurance and compliance processes. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Provider Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Provider Success Manager role. Highlight your experience in stakeholder management and quality assurance, as these are key aspects of the job. We want to see how your background aligns with what we're looking for!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how they relate to the engineering construction sector. If you’ve got a Level 3 or higher qualification, let us know how it’s helped you in previous roles. We love seeing real-world applications of your skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and want to quickly understand why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Merrifield Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of the engineering construction industry. Familiarise yourself with the latest trends and challenges, as well as the specific training frameworks relevant to the role. This will show that you're not just interested in the position but also genuinely understand the field.
✨Build Relationships
Since this role involves a lot of stakeholder management, think about how you can demonstrate your relationship-building skills. Prepare examples from your past experiences where you've successfully collaborated with external partners or improved provider satisfaction. This will highlight your ability to connect with others.
✨Data is Key
As a Provider Success Manager, you'll need to work with data insights. Be ready to discuss how you've used data in previous roles to drive improvements or make decisions. If you have experience with CRM and MS365 systems, mention specific instances where these tools helped you manage workflows or report effectively.
✨Show Your Continuous Improvement Mindset
This role emphasises continuous improvement, so come prepared with examples of how you've contributed to quality assurance or compliance processes in the past. Think about how you can articulate your approach to onboarding and engaging providers, as well as any initiatives you've led that resulted in positive changes.
