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- Tasks: Lead training provider approval and enhance satisfaction through effective relationships.
- Company: Join a leading National Industry Training Body in engineering construction.
- Benefits: Competitive salary, car allowance, flexible hours, and home-based work.
- Why this job: Make a real impact in the training sector while working from home.
- Qualifications: Level 3 engineering qualification and strong relationship management skills.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Merrifield Consultants is working with a leading National Industry Training Body in the engineering construction sector to find their new Provider Success Manager. This home-based role reports to the Head of Product Delivery, working closely with approved training providers, Product Managers, Market Development and Compliance teams to ensure the training network meets employer needs while championing provider satisfaction and continuous improvement.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
- Salary: Up to £44,310 + £7,965 car allowance
- Location: Home-based UK
- Hours: 37.5 hours/week; flexible options; some UK-wide travel
- Contract: Permanent, Full-time
Job Responsibilities:
- Lead the approval process for training providers, trainers, examiners, facilities and courses, ensuring timely and transparent delivery.
- Build effective working relationships across the provider network, acting as a key point of contact and using data insights to strengthen provision and improve satisfaction.
- Support continuous improvement by overseeing onboarding, working with compliance colleagues, facilitating provider engagement events and managing the product administration function.
- Coordinate operational delivery through CRM and MS365 systems, including workflow management, reporting and oversight of aged debt.
Skills and Experience:
- Technical understanding of the engineering construction industry, supported by a Level 3 or higher engineering or vocational qualification.
- Strong stakeholder and relationship management experience, with the ability to work confidently with external partners.
- Experience in quality assurance, continuous improvement or compliance processes.
- Knowledge of training, competence or assessment frameworks within a provider or accreditation environment.
- Confident user of CRM and MS365 systems, able to analyse data, produce reports and manage multiple deadlines.
This is a fantastic role for an experienced Training Provider Manager or Quality Specialist with engineering construction knowledge and relationship expertise. If you're interested in finding out more and/or applying, please contact Merrifield Consultants.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Provider Success Manager in London employer: Merrifield Consultants
Contact Detail:
Merrifield Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provider Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the National Industry Training Body on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Provider Success Manager.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the engineering construction sector. We want to show that we understand the industry inside out, so read up on recent trends and challenges that training providers face.
✨Tip Number 3
Practice your STAR technique for answering competency questions. We need to demonstrate our experience in stakeholder management and continuous improvement clearly and concisely, so let’s have some solid examples ready!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit for the Provider Success Manager position.
We think you need these skills to ace Provider Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Provider Success Manager role. Highlight your experience in stakeholder management and any relevant qualifications in engineering or vocational training. We want to see how your skills match what we're looking for!
Showcase Your Experience: In your application, don’t just list your previous jobs. Instead, showcase specific examples of how you've led approval processes or improved provider satisfaction. We love seeing real-life impacts you've made in your past roles!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage multiple deadlines, so show us you can communicate effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Merrifield Consultants
✨Know Your Stuff
Make sure you brush up on your knowledge of the engineering construction sector. Familiarise yourself with current trends, challenges, and key players in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Relationship Skills
As a Provider Success Manager, building relationships is key. Prepare examples from your past experiences where you've successfully managed stakeholder relationships or improved provider satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Get Comfortable with Data
Since the role involves using CRM and MS365 systems, be ready to discuss how you've used data insights in previous roles. Think about specific instances where your analysis led to improvements or informed decision-making. This will demonstrate your technical proficiency and analytical skills.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company’s approach to continuous improvement and how they measure provider satisfaction. This shows that you're not just interested in the job, but also in contributing to the organisation's success.
