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For Companies At a Glance
- Tasks: Manage and develop CRM systems, ensuring smooth operations and identifying enhancement opportunities.
- Company: Join a forward-thinking not-for-profit in healthcare education and research.
- Benefits: Competitive salary, hybrid working, and potential for permanent role.
- Why this job: Be part of a digital transformation and make a real impact in the sector.
- Qualifications: Proven Salesforce admin experience and strong understanding of data management.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
Merrifield Consultants is delighted to partner with an international membership organisation operating within the healthcare education and research sector. This forward-thinking not-for-profit organisation is seeking an experienced Digital Systems Manager to join them during an exciting period of digital transformation.
About the Organisation
As a multidisciplinary membership organisation, they champion research, education, and knowledge-sharing across the sector. Their work includes publishing leading journals, delivering educational programmes, and providing online learning resources to members worldwide.
The role
The organisation has invested significantly in digital infrastructure over recent years, replacing legacy systems with a modern, integrated tech stack centred around Salesforce and Fonteva. They have built a sophisticated member portal, integrated online payment systems, and connected their CRM with educational platforms, websites, and marketing tools. They now need someone to manage and develop these systems.
The Digital Systems Manager will be responsible for managing and developing their CRM and integrated systems, ensuring everything runs smoothly whilst identifying opportunities for enhancement and innovation.
Salary and contract
£45,000 per annum. 18-month contract with potential to become permanent based on performance and organisational needs. Based in central London (Hybrid).
Main responsibilities
- CRM & Data Management: Act as the onsite Salesforce Administrator, managing daily operations, user access, vendor relationships, workflows, automations, data quality, reports, dashboards, and GDPR compliance.
- Digital Project Management: Manage digital implementation projects, working with teams across the organisation to ensure systems evolve in line with strategy and deliver measurable value.
- Website & IT Vendor Management: Support website technical development with the Communications Manager and manage external IT support providers, overseeing cybersecurity and ensuring reliable technology service delivery.
- System Integration & Optimisation: Oversee integration of the CRM with other systems (website, payment platforms, educational tools) to ensure smooth data flow and operational efficiency.
What you need
- Proven Salesforce administration experience managing CRM platforms
- Experience with membership management systems or Association Management Systems (AMS), ideally Fonteva
- Strong understanding of data models, workflows, and automations
- Experience delivering high level technical projects
- Database management and report writing capabilities
- Knowledge of GDPR and data governance
If you are an experienced Salesforce Administrator looking to join a well-established membership organisation where you can make a real impact, please apply today. For more information or to apply, please contact Akash Mahmud at Merrifield Consultants.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Digital Systems Manager in London employer: Merrifield Consultants
Contact Detail:
Merrifield Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Systems Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare education sector or related fields. A friendly chat can lead to insider info about job openings and even referrals, which can give you a leg up in the application process.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with Salesforce and digital systems management. When you get the chance to chat with potential employers, having tangible examples of your work can really set you apart.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, or forums related to digital systems in healthcare education. This knowledge can help you impress during interviews and show that you're genuinely interested in the field.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining our team and helps us keep track of your application more efficiently.
We think you need these skills to ace Digital Systems Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Systems Manager role. Highlight your Salesforce administration experience and any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about digital transformation in the healthcare education sector. Let us know how you can contribute to our mission and make an impact.
Showcase Your Technical Skills: Don’t forget to mention your experience with membership management systems like Fonteva. We’re keen on seeing your understanding of data models, workflows, and automations, so make sure these are front and centre in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Merrifield Consultants
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss your experience managing CRM platforms, especially if you've worked with Fonteva. Highlight specific projects where you improved workflows or data quality.
✨Showcase Your Project Management Skills
Prepare examples of digital implementation projects you've managed. Talk about how you collaborated with different teams to ensure systems met strategic goals. This will demonstrate your ability to deliver measurable value, which is key for this role.
✨Understand Data Governance and GDPR
Since the role involves ensuring GDPR compliance, be prepared to discuss your understanding of data governance. Share any experiences where you ensured data quality and compliance in previous roles, as this will show you're a responsible candidate.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready. Inquire about the organisation's future digital transformation plans or how they measure success in their CRM initiatives. This shows your genuine interest in the role and the organisation.
