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- Tasks: Manage and develop CRM systems, ensuring smooth operations and identifying enhancement opportunities.
- Company: Join a forward-thinking not-for-profit in healthcare education and research.
- Benefits: Competitive salary, hybrid working, and potential for permanent role.
- Why this job: Make a real impact during an exciting digital transformation phase.
- Qualifications: Proven Salesforce admin experience and strong understanding of data management.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
Merrifield Consultants is delighted to partner with an international membership organisation operating within the healthcare education and research sector. This forward-thinking not-for-profit organisation is seeking an experienced Digital Systems Manager to join them during an exciting period of digital transformation.
As a multidisciplinary membership organisation, they champion research, education, and knowledge-sharing across the sector. Their work includes publishing leading journals, delivering educational programmes, and providing online learning resources to members worldwide.
The organisation has invested significantly in digital infrastructure over recent years, replacing legacy systems with a modern, integrated tech stack centred around Salesforce and Fonteva. They have built a sophisticated member portal, integrated online payment systems, and connected their CRM with educational platforms, websites, and marketing tools. They now need someone to manage and develop these systems.
The Digital Systems Manager will be responsible for managing and developing their CRM and integrated systems, ensuring everything runs smoothly whilst identifying opportunities for enhancement and innovation.
Salary and contract: £45,000 per annum. 18-month contract with potential to become permanent based on performance and organisational needs. Based in central London (Hybrid).
Main responsibilities:
- CRM & Data Management: Act as the onsite Salesforce Administrator, managing daily operations, user access, vendor relationships, workflows, automations, data quality, reports, dashboards, and GDPR compliance.
- Digital Project Management: Manage digital implementation projects, working with teams across the organisation to ensure systems evolve in line with strategy and deliver measurable value.
- Website & IT Vendor Management: Support website technical development with the Communications Manager and manage external IT support providers, overseeing cybersecurity and ensuring reliable technology service delivery.
- System Integration & Optimisation: Oversee integration of the CRM with other systems (website, payment platforms, educational tools) to ensure smooth data flow and operational efficiency.
What you need:
- Proven Salesforce administration experience managing CRM platforms.
- Experience with membership management systems or Association Management Systems (AMS), ideally Fonteva.
- Strong understanding of data models, workflows, and automations.
- Experience delivering high level technical projects.
- Database management and report writing capabilities.
- Knowledge of GDPR and data governance.
If you are an experienced Salesforce Administrator looking to join a well-established membership organisation where you can make a real impact, please apply today. For more information or to apply, please contact Akash Mahmud at Merrifield Consultants.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Digital Systems Manager employer: Merrifield Consultants
Contact Detail:
Merrifield Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Systems Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their goals, especially around digital transformation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Digital Systems Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Systems Manager role. Highlight your Salesforce administration experience and any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about digital transformation in the healthcare education sector. Let us know how you can contribute to our mission and make an impact.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills, especially around CRM platforms and data management. We’re keen to see your experience with systems like Fonteva and how you’ve optimised processes in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Merrifield Consultants
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss your experience managing CRM platforms, especially if you've worked with Fonteva. Highlight specific projects where you improved workflows or data quality.
✨Showcase Your Project Management Skills
Prepare examples of digital implementation projects you've managed. Talk about how you collaborated with different teams to ensure systems aligned with strategy and delivered measurable value. This will demonstrate your ability to manage cross-functional projects effectively.
✨Understand Data Governance and GDPR
Since the role involves ensuring GDPR compliance, be prepared to discuss your understanding of data governance. Share any experiences you've had in maintaining data quality and compliance, as this is crucial for the organisation's operations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the organisation’s digital transformation journey. Inquire about their future plans for system integration and how they measure success in their digital initiatives. This shows you're not just interested in the role, but also in contributing to their mission.
