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For Companies At a Glance
- Tasks: Manage and develop CRM systems, ensuring smooth operations and identifying enhancement opportunities.
- Company: Join a forward-thinking not-for-profit in healthcare education and research.
- Benefits: Competitive salary, hybrid working, and potential for permanent role.
- Why this job: Be part of a digital transformation and make a real impact in the organisation.
- Qualifications: Proven Salesforce admin experience and strong understanding of data management.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 54000 £ per year.
Merrifield Consultants is delighted to partner with an international membership organisation operating within the healthcare education and research sector. This forward-thinking not-for-profit organisation is seeking an experienced Digital Systems Manager to join them during an exciting period of digital transformation.
About the Organisation
As a multidisciplinary membership organisation, they champion research, education, and knowledge-sharing across the sector. Their work includes publishing leading journals, delivering educational programmes, and providing online learning resources to members worldwide.
The role
The organisation has invested significantly in digital infrastructure over recent years, replacing legacy systems with a modern, integrated tech stack centred around Salesforce and Fonteva. They have built a sophisticated member portal, integrated online payment systems, and connected their CRM with educational platforms, websites, and marketing tools. They now need someone to manage and develop these systems.
The Digital Systems Manager will be responsible for managing and developing their CRM and integrated systems, ensuring everything runs smoothly whilst identifying opportunities for enhancement and innovation.
Salary and contract
£45,000 per annum. 18-month contract with potential to become permanent based on performance and organisational needs. Based in central London (Hybrid).
Main responsibilities
- CRM & Data Management: Act as the onsite Salesforce Administrator, managing daily operations, user access, vendor relationships, workflows, automations, data quality, reports, dashboards, and GDPR compliance.
- Digital Project Management: Manage digital implementation projects, working with teams across the organisation to ensure systems evolve in line with strategy and deliver measurable value.
- Website & IT Vendor Management: Support website technical development with the Communications Manager and manage external IT support providers, overseeing cybersecurity and ensuring reliable technology service delivery.
- System Integration & Optimisation: Oversee integration of the CRM with other systems (website, payment platforms, educational tools) to ensure smooth data flow and operational efficiency.
What you need
- Proven Salesforce administration experience managing CRM platforms
- Experience with membership management systems or Association Management Systems (AMS), ideally Fonteva
- Strong understanding of data models, workflows, and automations
- Experience delivering high level technical projects
- Database management and report writing capabilities
- Knowledge of GDPR and data governance
If you are an experienced Salesforce Administrator looking to join a well-established membership organisation where you can make a real impact, please apply today. For more information or to apply, please contact Akash Mahmud at Merrifield Consultants.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Digital Systems Manager in City of London employer: Merrifield Consultants
Contact Detail:
Merrifield Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Systems Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the organisation and its digital transformation journey. Show them you’re not just a fit for the role, but also passionate about their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your Salesforce experience and project management skills can help them enhance their systems. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Digital Systems Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Systems Manager role. Highlight your Salesforce administration experience and any relevant projects you've managed. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our digital transformation. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Quantify your successes where possible, like improvements in data management or project delivery times. We’re all about results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Merrifield Consultants
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Be ready to discuss your experience managing CRM platforms, especially if you've worked with Fonteva. Highlight specific projects where you improved workflows or data quality.
✨Showcase Your Project Management Skills
Prepare examples of digital implementation projects you've managed. Talk about how you collaborated with different teams and ensured that systems evolved in line with strategy. This will demonstrate your ability to deliver measurable value.
✨Understand Data Governance
Since GDPR compliance is crucial for this role, be prepared to discuss your understanding of data governance. Share any experiences you have with maintaining data quality and ensuring compliance within a CRM system.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their current digital transformation initiatives or how they measure the success of their integrated systems. This shows your genuine interest in the role and the organisation.
