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- Tasks: Join our parts team as a Parts Advisor, handling dealer enquiries and processing orders.
- Company: Merlo UK is a family-owned business known for innovation and sustainability since 1964.
- Benefits: Enjoy a competitive salary and a supportive work environment with opportunities for growth.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to a reputable company.
- Qualifications: Strong communication skills, attention to detail, and experience in customer service or warehouse roles.
- Other info: This is a maternity cover position for 18 months, based in Ringwood, Hampshire.
The predicted salary is between 24000 - 33600 £ per year.
Location: Ringwood, Hampshire (Office-based)
Contract Type: Maternity Cover (18 Months FTC)
Salary: Competitive
Closing Date: 10th February 2025
About the Role:
An exciting opportunity has arisen to join the parts team at Merlo UK as a Parts Advisor. This role is key to supporting the dealer network by handling parts enquiries and ensuring the smooth processing of dealer orders from initial contact to delivery. You will also work closely with the warehouse team, contributing to efficient stock management practices.
Key Responsibilities:
- Respond to dealer network enquiries via telephone and email.
- Provide technical assistance for our parts lookup system (SAV system) and related queries.
- Process dealer orders accurately using AX software.
- Collaborate with the National Parts Manager to address dealer issues such as lead times and parts delivery ETAs.
- Support daily administrative tasks, including managing picking/packing lists, delivery notes, and invoicing.
- Assist with goods in/out processes during peak periods or to cover absences.
- Maintain and foster strong business relationships with internal teams, dealers, and our colleagues in Italy to ensure smooth communication of lead times and delivery updates.
- Promote and support the use of Merlo genuine parts within the dealer network.
- Process internal parts through job cards & liaise with our service coordinator to ensure jobs are completed smoothly and on time.
Skills and Experience Required:
- Exceptional communication and interpersonal skills.
- Attention to detail and organisational abilities.
- Experience in a customer service or parts/warehouse environment.
- Proficiency in Microsoft Office and general IT systems.
- Ability to work collaboratively as part of a team and independently when required.
- Self-motivated and adaptable, with a willingness to take on varied tasks.
- Forklift licence (ideal but not essential).
Why Join Merlo UK?
Merlo UK is part of the Merlo Group, a family-owned business founded in 1964. With a strong reputation for innovation and commitment to sustainability, the company offers an engaging and supportive work environment.
Parts Advisor (Maternity Cover - 18 Months FTC) employer: Merlo UK
Contact Detail:
Merlo UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor (Maternity Cover - 18 Months FTC)
✨Tip Number 1
Familiarize yourself with the parts lookup system (SAV system) mentioned in the job description. Understanding how it works will not only help you answer dealer enquiries more effectively but also demonstrate your proactive approach during the interview.
✨Tip Number 2
Brush up on your knowledge of AX software, as processing dealer orders accurately is a key responsibility. If you have experience with similar systems, be ready to discuss that and how it can translate to this role.
✨Tip Number 3
Highlight any previous experience in customer service or warehouse environments during your conversations. Being able to share specific examples of how you've handled similar tasks will make you stand out as a candidate.
✨Tip Number 4
Emphasize your communication skills and ability to build relationships. Since maintaining strong business relationships is crucial for this role, think of instances where you've successfully collaborated with teams or clients in the past.
We think you need these skills to ace Parts Advisor (Maternity Cover - 18 Months FTC)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Parts Advisor position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or parts/warehouse environments. Provide specific examples of how you've handled similar tasks or challenges.
Showcase Communication Skills: Since exceptional communication is crucial for this role, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of successful interactions with customers or colleagues.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of Merlo UK. Mention your adaptability and willingness to take on varied tasks, as well as your commitment to supporting the dealer network.
How to prepare for a job interview at Merlo UK
✨Show Your Communication Skills
Since the role involves responding to dealer enquiries, it's crucial to demonstrate your exceptional communication skills. Be prepared to discuss how you've effectively handled customer interactions in the past, whether through phone or email.
✨Familiarize Yourself with AX Software
As processing dealer orders accurately using AX software is a key responsibility, make sure you have a basic understanding of this system. If you have experience with similar software, be ready to share that during the interview.
✨Highlight Your Teamwork Experience
This position requires collaboration with various teams, including the warehouse and National Parts Manager. Share examples of how you've successfully worked as part of a team in previous roles, emphasizing your ability to foster strong relationships.
✨Demonstrate Attention to Detail
Attention to detail is essential for managing orders and administrative tasks. Prepare to discuss specific instances where your attention to detail made a difference in your work, such as avoiding errors in order processing or documentation.
