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- Tasks: Manage aftersales performance and customer satisfaction in your territory.
- Company: Join Merlo, a family-owned business focused on innovation and sustainability.
- Benefits: Enjoy a competitive salary, bonus scheme, 31 days leave, and a company vehicle.
- Why this job: Be part of a supportive team that values your growth and development.
- Qualifications: Confident communicator with technical and aftersales experience; IT proficient.
- Other info: Expect some overnight travel within the UK and occasional international trips.
The predicted salary is between 36000 - 60000 £ per year.
Location: Northern/Central England – Territory based
Salary: Competitive
Closing Date: 10 February 2025
About the Role:
The Area Service Manager role is a territory-based UK Aftersales team position. Covering an assigned territory and dealer group the role entails full accountability for the day-to-day management of all aftersales matters in the territory.
Reporting directly to the National Aftersales Manager the role is responsible for ensuring the best possible levels of Aftersales performance and customer satisfaction in territory.
This role guides and supports the Merlo dealer network to ensure dealers are supporting end customers efficiently & professionally, whilst adhering to the Merlo dealer standards programme.
You should be a confident communicator, ideally with previous relevant technical & aftersales experience. You must be able to demonstrate the ability to develop and maintain strong business relationships, IT proficient with Microsoft Office & CRM experience. The role requires an element of overnight travel predominantly in the UK, but at times internationally.
In return we offer a competitive salary, performance related bonus scheme, 31 days annual leave (inc Bank Holidays), generous pension contributions and a company vehicle.
Significant ongoing investment in people, facilities and product at Merlo ensure you will be working for an innovative, committed & stable family-owned business. A strong commitment to support the development of our people will ensure you can achieve your full potential. Merlo has demonstrated its commitment to a sustainable future with its innovative Generation Zero range of emission free products.
Area Service Manager employer: Merlo UK
Contact Detail:
Merlo UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Service Manager
✨Tip Number 1
Familiarize yourself with the Merlo dealer network and their standards. Understanding their operations and expectations will help you demonstrate your ability to support and guide them effectively during the interview.
✨Tip Number 2
Highlight your previous experience in aftersales management or technical roles. Be prepared to discuss specific examples of how you've improved customer satisfaction and aftersales performance in your past positions.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you build and maintain strong business relationships. Think of instances where your communication made a significant impact on customer or dealer satisfaction.
✨Tip Number 4
Since the role involves travel, be ready to talk about your flexibility and willingness to travel for work. Mention any previous experiences that required travel and how you managed your responsibilities effectively while on the road.
We think you need these skills to ace Area Service Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Area Service Manager position. Understand the key responsibilities, required skills, and the company culture at Merlo to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous technical and aftersales experience you have. Provide specific examples of how you've developed strong business relationships and improved customer satisfaction in past roles.
Showcase Communication Skills: Since the role requires confident communication, make sure to highlight your communication skills in your application. Mention any relevant experiences where you successfully communicated with clients or team members.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that your CV and cover letter are clear, concise, and professional.
How to prepare for a job interview at Merlo UK
✨Showcase Your Aftersales Knowledge
Make sure to highlight your previous experience in aftersales and technical roles. Be prepared to discuss specific examples of how you've improved customer satisfaction or aftersales performance in your past positions.
✨Demonstrate Strong Communication Skills
As a confident communicator, it's essential to convey your ability to build and maintain relationships. Practice articulating how you would support the Merlo dealer network and ensure they meet customer needs effectively.
✨Familiarize Yourself with the Company
Research Merlo's products, especially the Generation Zero range, and understand their commitment to sustainability. This knowledge will show your genuine interest in the company and its values during the interview.
✨Prepare for Travel Discussions
Since the role involves overnight travel, be ready to discuss your flexibility and willingness to travel both domestically and internationally. Highlight any previous experiences that demonstrate your adaptability in similar situations.
