At a Glance
- Tasks: Drive expedition trucks and create unforgettable experiences for Adventurers at Chessington.
- Company: Join the exciting team at Chessington, a leader in adventure and entertainment.
- Benefits: Competitive pay, discounts on shopping and dining, plus free tickets for friends and family.
- Other info: Enjoy ongoing training and development in a vibrant, dynamic environment.
- Why this job: Be part of thrilling adventures while ensuring safety and fun for everyone.
- Qualifications: Must have a full valid UK driver's licence and a passion for customer service.
The predicted salary is between 12.92 - 12.92 £ per hour.
What you’ll bring to the team
Job Scope
Within this role you will be responsible for delivering a wild adventure for all. Your main responsibility will be driving our ultimate expedition trucks around an off‑road track through our African experience. When you are not driving our expedition trucks you will also be one of our Roarsome Rides Host.
Job Purpose
To deliver an exceptional customer service on the front‑line team of Zufari and becoming a part of the biggest Team at Chessington. Driving our ultimate trucks on our off‑roading track deep into the African safari. Interacting daily with our Adventurers and creating a positive experience for all while ensuring health and safety is at the highest priority.
Key Accountabilities
- You will be responsible for interacting with Adventurers, answering queries, monitoring the queue lines and getting them onto and off the rides and striving to deliver the best experience and maintaining safety standards.
- To ensure Health and safety of self, staff and Guests at all times.
- To enforce the highest standards and follow all Restrictions.
- To drive safely around our off‑road Track.
- To create memorable experiences for Adventurers.
- Carrying out daily checks on the truck.
- Ensuring all health and safety restrictions are met.
- Report any health and safety concerns using the appropriate method.
Qualifications & Experience
- Full Valid UK Drivers license.
Additional Considerations
All Merlin employees are expected to adhere to all company policies and procedures as outlined in online onboarding and training curriculums. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.
Benefits
- A competitive hourly rate.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel.
- 25% discount in our on‑site retail shops and restaurants.
- 40% discount on Lego.
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world.
- Ongoing training and development opportunities.
Pay Range GBP £12.92/Hr.
Zufari Driver & Host employer: Merlin
At Chessington, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a vital role in creating unforgettable experiences for our Adventurers. With competitive pay, extensive training and development opportunities, and unique perks like the Merlin Magic Pass, employees enjoy a rewarding environment that fosters personal growth and camaraderie. Join us in delivering thrilling adventures while ensuring the highest safety standards in our stunning African safari setting.
StudySmarter Expert Advice🤫
We think this is how you could land Zufari Driver & Host
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Merlin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Merlin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Zufari Driver & Host
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Merlin:Your cover letter is your chance to shine! Tell us why you want to work at Merlin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Merlin!
How to prepare for a job interview at Merlin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
