At a Glance
- Tasks: Lead a team to deliver engaging wildlife education and exceptional guest experiences.
- Company: Join the vibrant team at Chessington World of Adventures Resort.
- Benefits: Enjoy Merlin Annual Passes, discounts, bonuses, and ongoing training.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Combine your passion for wildlife with leadership to create unforgettable visitor experiences.
- Qualifications: Experience in leadership and a genuine love for wildlife and education.
The predicted salary is between 12.8 - 12.8 £ per hour.
We are recruiting for a Zoo Experience & Education Team Leader to join our team at Chessington World of Adventures Resort. This exciting opportunity is ideal for a passionate and energetic leader who is committed to delivering exceptional guest experiences, inspiring others through wildlife education, and supporting conservation messaging across the Resort.
As a Zoo Experience & Education Team Leader, you will lead and develop a team of Zoo Hosts, ensuring the delivery of engaging educational experiences and outstanding guest service standards. Working closely with the Zoo Education & Experience Supervisor, you will support the day-to-day operation of guest-facing zoo activities, coordinate resources, develop team capability, and help drive operational excellence across the department.
This is a fantastic opportunity to combine your leadership skills with a passion for wildlife, education, and guest engagement while helping create unforgettable experiences for our visitors.
Qualifications & Experience
- A genuine passion for wildlife, conservation, and public education
- Previous leadership, supervisory, or team coaching experience within a guest-facing environment
- Excellent communication and presentation skills, with confidence delivering talks to groups and large audiences
- Strong people leadership skills, including motivating, developing, and supporting teams
- The ability to provide both positive recognition and constructive performance feedback
- Excellent organisational skills with the ability to prioritise effectively in a fast-paced environment
- A proactive and solutions-focused approach to operational challenges
- Strong commitment to health and safety, guest experience, and professional standards
- Experience developing educational content, talks, activities, or visitor experiences would be advantageous
Benefits
- Enjoy the Ride Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year's service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more...
Pay Range GBP £12.80/Hr.
Zoo Experience and Education Team Leader employer: Merlin
Merlin is an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation in the heart of London. As a Senior Manager in Business and Legal Affairs, you will benefit from competitive compensation, a supportive environment for professional growth, and the opportunity to engage with leading digital platforms while managing high-value licensing deals. Join us to be part of a dynamic team that values technical excellence and encourages ownership of projects in a fast-paced industry.
