At a Glance
- Tasks: Lead a team to replenish stock at the UK's largest LEGO store each evening.
- Company: Join the LEGOLAND® Windsor Resort, a fun-filled theme park for families.
- Benefits: Earn up to £13.50/hour, enjoy 40% off LEGO products, and receive 20 free attraction tickets.
- Other info: Flexible hours, ongoing training, and a vibrant workplace culture await you!
- Why this job: Be part of an awesome team creating magical experiences for guests every day.
- Qualifications: Must be 18+, with team leadership experience in fast-paced retail environments.
The predicted salary is between 13.5 - 13.5 £ per hour.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7 - hours 15.00 to 23.00.
Contract Type: Seasonal
Here at the LEGOLAND® Windsor Resort our 2026 season is in full swing, and we are recruiting for a Retail Store Replenishment Lead to join our AWESOME Warehouse Team! As the Retail Store Replenishment Lead you will lead a team of Twilight Assistants to replenish The LEGO® Store each evening. As the Resort's largest store - and one of the largest LEGO® stores in the UK, we are looking for a highly self-motivated individual with strong communication skills and a determination to succeed!
What you'll be doing...
- You will create a strong working relationship and communication process with the Back of House Team Leader to ensure full handovers and updates on processes.
- You will make sure the stockroom is kept tidy, is easy to use and adheres to H&S laws.
- Responsibility for ensuring that all equipment is checked every day for damages and that it is safe to use.
- The Retail Store Replenishment Lead will support in preparation with, and attendance at, regular stock takes.
- You will be responsible for following closing check lists to ensure that the shop is secured each evening.
- The Lead will create a motivating and fun environment for the team - recognising best performance as appropriate.
- They will be responsible for ensuring that Twilight Assistants are briefed at the start of their shift, and will work with the Back of House Assistant Manager to set objectives and identify training and development needs for the team.
Qualifications & Experience
- Due to the nature of the role and working hours, applicants must be 18 years old or over.
- Please ensure that you are able to meet the availability requirements of this role - any five days out of seven, which will involve weekend and Bank Holiday working, and shift times of 15.00 to 23.00.
- Previous experience of leading a team is essential - with skills in developing and building teams preferable.
- We are looking for candidates with experience of working in a fast paced retail environment, with demonstrable understanding of delivering excellent guest service.
Benefits
- Pay of up to £13.50 per hour
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which offers 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND® Windsor Resort
The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation.
Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Retail Store Replenishment Lead in Windsor employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Replenishment Lead in Windsor
✨Get in Early for Seasonal Opportunities
Retail is all about timing, so keep an eye out for those early seasonal hiring windows. Many shops start ramping up their staff as early as September for the festive rush. Put yourself out there by visiting your favourite stores and chatting with managers about possible openings. You might just land a spot before they even hit the online job boards!
✨Show Off Your Sales Skills
In retail, personality goes a long way! When you're chatting with potential employers, showcase your past customer service experiences and your ability to handle busy floors. If you’ve got experience in sales or dealing with customers, make it a key part of your pitch. Think of it as your secret weapon to landing that seasonal gig!
✨Engage with Local Retail Communities
Get involved in local retail job fairs and community events! Many retailers will host hiring sessions during peak seasons, and these are perfect opportunities to meet company representatives face-to-face. Plus, you’ll start building connections that can help you land future roles. So, grab your best outfit and get out there!
✨Leverage Social Media for Retail Roles
Don’t underestimate the power of social media in your job hunt! Follow your local retailers and engage with their posts—like, comment, or share your favourite items. Companies often announce openings on their social platforms first, so being active can give you a leg up. Remember to mention any relevant retail experience you have in your interactions!
We think you need these skills to ace Retail Store Replenishment Lead in Windsor
Some tips for your application 🫡
Show Your Passion for Retail:In your application, let your love for retail shine through! We want to see your enthusiasm and any previous retail experiences that make you the perfect fit for the Retail Store Replenishment Lead position at Merlin. Whether it's a past role or a memorable shopping experience that sparked your interest, share those moments!
Highlight Your Customer Service Skills:Customer service is at the heart of retail, especially in a seasonal role like this. Make sure to include specific examples of how you've dealt with customers in the past, resolved issues, or gone above and beyond to make someone’s day. This will show us that you're ready to tackle the bustling holiday season!
Flexibility is Key:For a seasonal role, flexible availability is really important. Mention your availability in your cover letter—highlighting that you're ready to jump in when needed, including during peak times. This can set you apart from other candidates who may have less availability!
Keep It Concise and Relevant:Seasonal roles attract a lot of applicants, so keep your CV sharp and focused. Use bullet points to break down your previous retail experiences and skills so we can quickly see why you'd be a great fit for the Retail Store Replenishment Lead at Merlin. Remember, quality over quantity!
How to prepare for a job interview at Merlin
✨Know Your Products
Brush up on the products or brands that Merlin sells. Customers will be looking for advice, and demonstrating your product knowledge can really make you stand out during the interview. Think about how you can engage with their merchandise and show real enthusiasm for the items they'll be selling this season.
✨Prepare for Scenario-Based Questions
In retail, you'll often face situation-based questions like, 'How would you handle an upset customer?' or 'What would you do if stock runs out during a busy sale?'. Think of specific examples from your experience or past roles to showcase your problem-solving skills and customer service approach.
✨Highlight Your Flexibility
Since this is a seasonal role, Merlin is likely looking for someone who can adapt easily. Be ready to discuss your availability and willingness to work various shifts, especially during peak hours. Showing you're a team player who can jump in where needed will make a great impression!
✨Bring a Can-Do Attitude
As a seasonal employee, you'll be part of a fast-paced environment. Expressing your eagerness to learn and take on new tasks can set you apart. Share any experiences where you've tackled challenges head-on or picked up new skills quickly, making it clear that you're ready for whatever comes your way at Merlin.
