At a Glance
- Tasks: Engage with guests, maintain park standards, and handle customer queries.
- Company: Join the LEGOLAND® Windsor Resort team for a fun-filled work experience.
- Benefits: Earn £8.00 – £12.21 per hour, plus discounts and free tickets to attractions.
- Other info: Enjoy ongoing training, development, and a supportive team atmosphere.
- Why this job: Be part of an exciting environment where every day is an adventure!
- Qualifications: Fluent English speaker; customer service experience is a plus but not required.
The predicted salary is between 8 - 12 € per hour.
Working up to 5 out of 7 days a week, covering hours from 07:30 to 20:00. Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY.
Key Objectives
- Ensuring and maintaining high standards across the park through tidying and cleaning, both in staff areas and guest-facing areas.
- Operating tills while practising profit protection policies.
- Ensuring safety is the number one priority through adherence to company Health & Safety policies.
- Identifying customers' needs, points of enquiry or feedback, clarifying information and providing solutions.
- Providing effective and efficient answers to guest contact.
- Gaining an excellent knowledge of products and attractions to be best equipped to help with queries and feedback, becoming a subject-matter expert.
- Adhering to the daily plan regarding which area you support at each interval during the day.
Main Responsibilities
- Ensuring and maintaining high standards across the park and Car Park through tidying and cleaning.
- Greeting all guests in a friendly and engaging manner.
- Processing guests' purchases through the tills and monitoring product pricing throughout the park stores.
- Upselling products and services to guests based on their choices and interests.
- Breaking down deliveries to neatly organise into the stock rooms or put out onto the store, ready for park opening.
- Cleaning and maintaining our freestyle machines.
- Providing information, support and appropriate resolutions for customers.
- Ensuring health and safety policies are adhered to.
- Noting both positive and negative feedback on the day and providing guests with compensation while staying within the agreed Recovery and Profit Protection standards.
- Arranging any extra needs for guests (e.g. wheelchairs, ear defenders, Radar Key).
- Holding guest luggage and ensuring it is returned safely and in good condition.
- Assisting guests with lost property enquiries and uploading and storing lost property.
- Being an advocate for safeguarding and first aid by communicating with other departments and the safeguarding officer regarding any safeguarding concerns which may arise within guest services.
Qualifications & Experience
- Must be able to speak and read fluently in English.
- Experience of working within a fast-paced environment (desired but not necessary).
- Experience of working in a team (desired but not necessary).
- Experience in previous customer-facing roles (desired but not necessary).
- Ability to deal with customer complaints with a confident and calm approach.
- Although not necessary, an FAW or EFAW qualification.
- Ability to handle confrontational situations.
- Having confidence with cash handling.
Benefits
- Pay of £8.00 – £12.21 per hour (age related).
- 40% discount off LEGO® sets and products on the online LEGO Store.
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin attractions across the world.
- 25% discount in Merlin retail shops and restaurants.
- Staff discount codes for Merlin Annual Passes to gift to loved ones.
- Pro rata holiday allowance based on 28 days full-time equivalent.
- Private pension scheme.
- Life assurance scheme.
- Employee assistance programme.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
- Free staff parking.
- Ongoing training & development.
Health & Safety
Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate). This includes following safe working procedures for all work activities undertaken and reporting incidents to the line manager. Cooperation in any investigation is required.
Retail and Admissions Host in Windsor employer: Merlin
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. With competitive pay rates, generous discounts on LEGO products, and the unique opportunity to enjoy free access to all Merlin attractions, we ensure our employees feel appreciated and engaged. Our commitment to ongoing training and development, alongside a supportive environment prioritising health and safety, makes us an ideal place for those seeking meaningful and rewarding employment in a fun-filled setting.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Admissions Host in Windsor
✨Tip Number 1
Get to know the LEGOLAND® Windsor Resort inside out! Familiarise yourself with the park's attractions and products so you can confidently answer guest queries. This knowledge will make you a go-to person for guests and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Whether it's through role-playing with friends or volunteering, the more you engage with people, the better you'll handle any situation that comes your way. Remember, a friendly smile goes a long way!
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on social media or at events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Be ready for anything during your interview! Think about how you'd handle various customer scenarios, especially tricky ones. Show us you can stay calm under pressure and keep safety as your top priority.
We think you need these skills to ace Retail and Admissions Host in Windsor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about engaging with guests, so show us how you’d connect with them.
Tailor Your Application:Make sure to tailor your application to the Retail and Admissions Host role. Highlight any relevant experience you have, especially in customer service or fast-paced environments. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Merlin
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retail and Admissions Host. Familiarise yourself with the key objectives like maintaining high standards and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about interacting with guests, be ready to share examples of how you've handled customer queries or complaints in the past. Think of specific situations where you provided effective solutions or went above and beyond to ensure customer satisfaction. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Health & Safety Awareness
Health and safety are crucial in this position, so brush up on relevant policies and procedures. Be prepared to discuss how you would handle safety concerns or emergencies. Showing that you prioritise safety will impress your interviewers and align with the company's values.
✨Engage with Enthusiasm
During the interview, let your personality shine through! Greet your interviewers with a smile and maintain a friendly, engaging manner. This reflects the kind of attitude they expect from a Retail and Admissions Host. Remember, they’re looking for someone who can create a welcoming atmosphere for guests.
