At a Glance
- Tasks: Manage rosters and ensure smooth operations at LEGOLAND® Windsor Resort.
- Company: Join the fun at LEGOLAND® Windsor, a leading family attraction.
- Benefits: Enjoy discounts on LEGO products, free tickets, and a private pension scheme.
- Other info: Flexible hours with ongoing training and development opportunities.
- Why this job: Be a key player in creating unforgettable experiences for guests.
- Qualifications: Experience in workforce planning and strong communication skills required.
The predicted salary is between 26999 - 26999 € per year.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7‑day rota (any 5 days out of 7)
Contract Type: Permanent, salaried
As an Operations Planner, you’ll play a pivotal role in keeping operations running smoothly by ensuring the right people are in the right place at the right time. You will take ownership of creating and managing rosters across departments, balancing operational needs, budget requirements and labour compliance. Beyond day‑to‑day scheduling, you’ll act as a subject‑matter expert in workforce planning, spotting resourcing risks early, supporting recruitment planning, and driving continuous improvements in how resources are planned and deployed.
Qualifications & Experience
- Proven experience in workforce planning, operations scheduling or resource management
- Background in a fast‑paced, guest‑focused environment such as hospitality, leisure, retail or attractions
- Strong understanding of labour laws, compliance requirements and workforce best practice
- Experience using scheduling tools, workforce management systems and operational planning data
- Payroll management experience is preferable
- Ability to analyse resourcing models and KPIs to drive cost efficiency and performance improvement
- High level of attention to detail, particularly around rosters, reporting and payroll inputs
- Strong stakeholder management and communication skills, with confidence partnering across teams
- Proficiency in Microsoft Office, particularly Excel; experience with planning systems is desirable
- Flexible and adaptable, able to respond quickly to changing operational demands
- A collaborative mindset with a focus on continuous improvement, safety and guest experience
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which includes 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
Pay Range GBP £26,999.50 per year
Operations Planner in Windsor employer: Merlin
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and continuous improvement. As an Operations Planner, you'll benefit from a range of perks including generous discounts, a private pension scheme, and opportunities for ongoing training and development, all while working in a dynamic environment that prioritises guest experience and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Planner in Windsor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operations and think about how your skills in workforce planning can make a difference. Show them you’re not just another candidate!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to scheduling and resource management. Use examples from your past experience to demonstrate your expertise and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operations Planner in Windsor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Planner role. Highlight your experience in workforce planning and operations scheduling, and don’t forget to mention any relevant tools or systems you’ve used. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our needs. Be sure to mention your understanding of labour laws and compliance requirements, as these are key for us.
Showcase Your Attention to Detail:As an Operations Planner, attention to detail is crucial. In your application, provide examples of how you've managed rosters or payroll inputs accurately in the past. This will show us that you can handle the responsibilities of the role effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Merlin
✨Know Your Stuff
Make sure you brush up on workforce planning and operations scheduling. Familiarise yourself with the specific tools and systems mentioned in the job description, as well as any relevant labour laws. This will show that you're not just interested, but also knowledgeable about the role.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your experience in a fast-paced environment. Think about times when you successfully managed rosters or improved operational efficiency. Be ready to discuss how you handled challenges and what the outcomes were.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might be asked to explain complex concepts, so being able to break them down simply will impress your interviewers.
✨Be Adaptable
The job requires flexibility and adaptability, so be prepared to discuss how you've responded to changing demands in previous positions. Share specific instances where you had to pivot quickly and how you managed those situations effectively.
