Merlin at Thorpe Park is seeking an experienced Contact Centre Team Leader to inspire, coach and develop a team of Customer Service Advisors delivering guest experiences across phone, email, live chat and social media.
You'll drive performance against KPIs, service levels and sales targets, provide coaching, handle escalations, and foster a positive, high-performing culture where engagement and customer satisfaction come first. 18+ and availability on weekends required.
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Multi-Channel Contact Centre Team Lead: Inspire & Elevate in Windsor employer: Merlin
Merlin is an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation in the heart of London. As a Senior Manager in Business and Legal Affairs, you will benefit from competitive compensation, a supportive environment for professional growth, and the opportunity to engage with leading digital platforms while managing high-value licensing deals. Join us to be part of a dynamic team that values technical excellence and encourages ownership of projects in a fast-paced industry.
