At a Glance
- Tasks: Lead the Front of House team, ensuring smooth operations and excellent guest service.
- Company: Join the LEGOLAND Windsor Resort, a fun and dynamic workplace.
- Benefits: Enjoy discounts on LEGO products, free attraction tickets, and ongoing training.
- Other info: Flexible night shifts with opportunities for growth until Winter 2026.
- Why this job: Be a motivational leader and make a real impact on guest experiences.
- Qualifications: Strong communication skills and prior customer-facing experience required.
The predicted salary is between 24000 - 30000 £ per year.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time, fully flexible across 7 days, able to start as early as 7.30pm and finish at 07:30am, consisting of a mix of 10 and 12 hour night shifts.
Contract Type: Fixed Term Seasonal until Winter 2026.
Here at the LEGOLAND Windsor Resort our 2026 season is in full swing, and we are recruiting for a Hotel Front of House Team Leader to join the team!
You will ensure the overall smooth and efficient running of the Front of House team on your shift and control the shift operation whilst communicating effectively with all relevant departments. You will lead and develop our team of Hotel Front of House Assistants by demonstrating a high level of customer service. As a motivational leader you will ensure that your team are providing the best possible standard of guest interaction, and handle any guest problems, complaints and compliments, passing on any relevant information to management.
You will develop direct reports to enable your team to give the highest standard of customer service and you will liaise regularly with Housekeeping regarding room allocations, status and special requirements. The role of Hotel Front of House Coordinator is a key function when it comes to coaching, developing and empowering your team to deliver excellent customer service and of course adhering to all company policies and procedures, allowing for judgement and flexibility as situations demand.
Qualifications & Experience
- Must have communication and team building skills
- Prior experience in a customer facing role
- Experience in a hospitality environment
- Computer knowledge with experience of Microsoft Office applications
- Previous use of Opera PMS preferred
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
Pay Range: Competitive
Front of House Lead - Nights in Windsor employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Lead - Nights in Windsor
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Merlin are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Front of House Lead - Nights in Windsor
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Merlin.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Merlin. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Merlin
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
