At a Glance
- Tasks: Lead the First Aid team at LEGOLAND, ensuring top-notch care for guests and staff.
- Company: Join the fun at LEGOLAND Windsor Resort, a vibrant and exciting workplace.
- Benefits: Enjoy 40% off LEGO products, free Merlin attraction tickets, and a private pension scheme.
- Other info: Flexible hours, ongoing training, and a supportive team culture await you!
- Why this job: Make a real difference in a lively environment while developing your skills.
- Qualifications: Must have a valid First Aid at Work Qualification and excellent communication skills.
The predicted salary is between 28500 - 28500 £ per year.
What you'll bring to the team:
Job Scope:
- Deliver day to day operation of First Aid at LEGOLAND Windsor Resort and offer a first aid service to both employees and guests presented to a high quality, within the agreed standards set out in the current St. John’s First Aid at Work Guidelines and LEGOLAND Windsor Resort first aid procedures.
- Overview the daily duties to make sure the department is fully functional.
- Providing the ultimate experience of the Merlin/LEGOLAND brand.
- Ensure consistent high standards of front and back of house areas.
- Make sure that the daily running of the department is smooth and efficient.
- In consultation with relevant managers, maintain first aid policies, procedures & COSWP.
- Regular attendance in a clinical environment or on first aid duties, keeping skills and knowledge base up-to-date and reporting back with any changes in current first aid procedures.
- Manage specific projects as agreed by the Zonal Manager.
- Provide administrative and IT support and produce accurate reports, general IT and documentation as necessary.
- Archive old records and prepare forthcoming seasonal paperwork.
- Maintain our relationship with local emergency services and seek and act on feedback from them regarding improving customer care.
- Organise and arrange regular and random drug and alcohol testing across the resort.
- Liaise with Human Resources when appropriate.
Qualifications & Experience:
- Excellent communication skills.
- Have a working knowledge of the Park and Hotel including geographical layout and services (Desired).
- Have an awareness of our guests’ wants and needs to eliminate complaints and exceed expectations.
- Actively demonstrate commitment to positively handling difficult situations and change without conflict.
- Due to the nature of this role, a valid First Aid at Work Qualification is required (FAW).
- Full Driving License is desirable.
Benefits:
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants.
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent.
- Private pension scheme.
- Life assurance scheme.
- Employee assistance programme.
- Access to Perks at Work which includes 30,000+ national & local employee discounts.
- Free staff parking.
- Ongoing training & development.
Pay Range: GBP £13.70/Hr.
First Aid Lead in Windsor employer: Merlin
At LEGOLAND Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and employee well-being. With flexible working hours, comprehensive benefits including discounts on LEGO products and Merlin attractions, and a strong commitment to ongoing training and development, we ensure our First Aid Lead has the support and resources needed to thrive in their role while making a meaningful impact on the safety and enjoyment of our guests.
StudySmarter Expert Advice🤫
We think this is how you could land First Aid Lead in Windsor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at LEGOLAND. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to first aid and customer service. We want you to showcase your skills and experience confidently, so role-play with a mate if you can!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. You’re aiming to impress, so let your personality shine through while keeping it smart.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the role. Plus, it’s just good manners!
We think you need these skills to ace First Aid Lead in Windsor
Some tips for your application 🫡
Show Your Passion for First Aid:When you're writing your application, let us know why you're passionate about first aid. Share any experiences that highlight your commitment to helping others and how you can bring that enthusiasm to the LEGOLAND team.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the First Aid Lead role. Highlight relevant skills and experiences that match the job description, especially your communication skills and knowledge of first aid procedures.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We want to see your qualifications and experience without having to sift through long paragraphs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Merlin
✨Know Your First Aid Stuff
Make sure you're up to date with the latest First Aid at Work Guidelines. Brush up on your skills and be ready to discuss any recent changes in procedures. This shows that you’re proactive and committed to maintaining high standards.
✨Familiarise Yourself with the Park
Get to know the layout of LEGOLAND Windsor Resort before your interview. Understanding the geographical layout and services will help you answer questions about how you would manage first aid in different areas of the park.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think of examples where you've successfully handled difficult situations or provided exceptional customer care, as these will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Prepare for situational questions that might ask how you would handle specific first aid emergencies or guest complaints. Think through your responses and consider how you can demonstrate your problem-solving skills and ability to stay calm under pressure.
