At a Glance
- Tasks: Lead daily operations to ensure guests have an amazing stay at LEGOLAND.
- Company: Join the vibrant team at LEGOLAND Windsor Resort.
- Benefits: Enjoy discounts on LEGO products, free attraction tickets, and a private pension scheme.
- Other info: Flexible hours with opportunities for ongoing training and career growth.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hotel operations and a passion for guest satisfaction.
The predicted salary is between 32000 - 32000 £ per year.
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, across a 7‑day rota (any 5 days out of 7) including weekends and bank holidays. A mixture of early shifts (7am start), mid shifts and late shifts (10pm finish) on a rotational basis.
Contract Type: Permanent, salaried.
As Accommodation Manager, you will take ownership of the day‑to‑day operations across the accommodation function, ensuring every guest enjoys a seamless, high‑quality stay. You will lead operational excellence by maintaining outstanding standards across our Front of House function including all areas of Reception, Concierge and Leisure, while working collaboratively with wider resort teams to quickly resolve challenges and continuously improve performance.
You will play a key role in fostering a high‑performing, engaged team by coaching, developing, and inspiring individuals to deliver their best. Through regular feedback, performance management, and recognition, you will create a positive and inclusive working environment that champions growth and accountability. A strong focus on guest experience will underpin everything you do. You will monitor satisfaction metrics, respond proactively to feedback, and ensure any issues are resolved effectively, always striving to exceed expectations and enhance the overall resort experience.
The Accommodation Manager will undertake the position of Hotel Duty Manager on a rotational basis, acting as the first point of contact for both our guests and our team members. In addition, you will ensure full compliance with health, safety, and security standards, taking a proactive approach to risk management and incident response. You will also contribute to operational reviews, support business objectives, and help drive continuous improvement across accommodation services.
If you have previous experience working in a dynamic operational hotel role, or you have worked at one of our brilliant theme parks or gateway attractions as a people manager of a large, diverse team, why not apply today?
Qualifications & Experience
- Proven experience in accommodation, hotel, or resort operations, including housekeeping and/or front office
- Strong leadership capability with a track record of developing and motivating high‑performing teams
- Guest‑focused mindset with a passion for delivering exceptional experiences
- Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels
- Strong operational and organisational skills, with attention to detail and a commitment to high standards
- Ability to analyse data and performance metrics to drive improvements and informed decision‑making
- Experience managing compliance, health & safety procedures, and risk assessments
- Adaptable and flexible approach to working hours and operational demands
- Continuous improvement mindset with the ability to identify opportunities and implement change
- Positive, collaborative attitude aligned with values such as teamwork, accountability, and innovation
Benefits
- 40% discount off LEGO sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in Merlin retail shops and restaurants
- ‘Enjoy the Ride’ Merlin Annual Pass for you and five loved ones
- Staff discount codes for Merlin Annual Passes to gift to loved ones
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which offers 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
Pay Range GBP £32,000.00 per year.
Accommodation Manager in Windsor employer: Merlin
At LEGOLAND Windsor Resort, we pride ourselves on being an exceptional employer that values our team members and their growth. With a strong focus on operational excellence and guest experience, we foster a collaborative and inclusive work culture where every employee is encouraged to develop their skills and contribute to our success. Enjoy fantastic benefits such as discounts on LEGO products, free access to Merlin attractions, and ongoing training opportunities, all while working in a vibrant environment that champions teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Manager in Windsor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Merlin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Merlin
Don't be shy about reaching out to Merlin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Accommodation Manager in Windsor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merlin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Merlin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
