At a Glance
- Tasks: Address guest feedback and manage escalated complaints across various platforms.
- Company: Join the exciting team at Merlin, home to Thorpe Park!
- Benefits: Enjoy free access to Merlin attractions, staff discounts, and competitive pay.
- Other info: Hybrid role with guaranteed hours and opportunities for growth.
- Why this job: Make a real difference in guest experiences while working in a fun environment.
- Qualifications: Strong communication skills and experience in customer service are a must.
The predicted salary is between 12 - 15 € per hour.
Merlin is hiring a Contact Centre Feedback Advisor at Thorpe Park - Merlin Technical Hub. This hybrid role involves addressing guest feedback across multiple platforms, requiring strong verbal and written communication skills and experience with escalated complaints.
Expect a full-time schedule with guaranteed hours, bi-weekly pay, competitive hourly rates, and numerous benefits, including free Merlin attractions access and staff discounts.
Excellent organizational skills and a commitment to outstanding customer service are essential.
Guest Experience Feedback Advisor (Hybrid) in Surrey employer: Merlin
Merlin offers an exceptional work environment for the Guest Experience Feedback Advisor role at Thorpe Park, where employees enjoy a vibrant culture focused on teamwork and customer satisfaction. With competitive pay, guaranteed hours, and unique perks like free access to Merlin attractions, staff members are encouraged to grow professionally while contributing to memorable guest experiences. The hybrid nature of the role allows for flexibility, making it an ideal opportunity for those seeking a rewarding career in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Feedback Advisor (Hybrid) in Surrey
✨Tip Number 1
Make sure to brush up on your communication skills! Since this role is all about addressing guest feedback, practice articulating your thoughts clearly and confidently. We want you to shine in those interviews!
✨Tip Number 2
Research Merlin and Thorpe Park! Knowing the ins and outs of the company and its attractions will not only impress your interviewers but also help you relate your experiences to the role. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Prepare for those tricky escalated complaint scenarios. Think of examples from your past where you've turned a negative experience into a positive one. We want to see how you handle pressure and keep that customer service commitment strong!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team at Merlin!
We think you need these skills to ace Guest Experience Feedback Advisor (Hybrid) in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about addressing guest feedback, make sure your written application highlights your strong verbal and written communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Experience:We want to see how your past experiences relate to the role. Be specific about any experience you have with escalated complaints or customer service. Tailoring your application to reflect relevant experiences will help us see why you're a great fit!
Organisational Skills Matter:This role requires excellent organisational skills, so don’t forget to mention any relevant examples in your application. Whether it’s managing multiple tasks or prioritising feedback, show us how you keep everything on track.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Merlin
✨Know Your Stuff
Before the interview, make sure you’re familiar with Merlin and its attractions. Research their guest experience policies and recent feedback trends. This will show that you’re genuinely interested in the role and understand the importance of addressing guest feedback.
✨Showcase Your Communication Skills
Since this role requires strong verbal and written communication skills, prepare examples of how you've effectively handled escalated complaints in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially when dealing with multiple feedback platforms. Consider sharing a specific instance where your organisational skills made a difference in resolving a guest issue.
✨Emphasise Customer Service Commitment
Merlin values outstanding customer service, so come prepared with examples that highlight your dedication to providing excellent experiences. Think about times when you went above and beyond for a customer and how that aligns with the company’s values.
