At a Glance
- Tasks: Engage with guests and ensure a thrilling experience at our Scarefest attractions.
- Company: Join the fun at Alton Towers Resort, a leading entertainment destination.
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training opportunities.
- Other info: Contracts run from August to early November 2026, with full or part-time options.
- Why this job: Be part of an exciting Halloween event and create unforgettable memories for guests.
- Qualifications: Friendly, flexible, and ready to work in a fast-paced environment.
We are seeking open and friendly front of house colleagues to be the first point of contact our guests have at our Scarefest attractions. As a Scarefest Attraction Host you'll work in our Scarefest attractions providing great customer service to thousands of guests each day during our extremely popular Halloween event, Scarefest, whilst also ensuring health and safety procedures are followed. As part of this team, you’ll be on hand to ensure our guests have a great experience by providing a helping hand around the Resort, giving directions, and solving issues.
Your key responsibilities will include:
- Working front of house at our Scarefest attractions with a focus on safety and efficiency
- Engaging with a variety of guests to provide exceptional customer service
- Assisting with guest queries and ensuring their needs are met
- Managing queues and crowd control situations
- Reporting any operational issues or incidents to the Scarefest Attractions Supervisor
- Supporting in daily presentational duties outside of our attractions
Contracts will run from August – early November 2026. The role can either be full or part time and will include weekends.
Qualifications & Experience
- A flexible attitude when it comes to availability, weekend working will be required
- Friendly and approachable with excellent communication skills
- Enthusiastic and willing to create a positive guest experience
- Comfortable working in a fast-paced, outdoor environment, including in the dark
- Ready to take on responsibility and ensure health and safety standards are met
- Able to work by themselves and as part of a team
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more...
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Compensation between GBP £8.00/Hr.-GBP £12.71/Hr.
Scarefest Attraction Host in Stoke-on-Trent employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land Scarefest Attraction Host in Stoke-on-Trent
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Merlin and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Merlin and let us see your personality shine through!
We think you need these skills to ace Scarefest Attraction Host in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Merlin.
Get Familiar with Our Brand:Before applying, take some time to learn about Merlin and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Merlin
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Merlin.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Merlin will surely appreciate.
