At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and handling their queries.
- Company: Join the UK's only attraction dedicated to making people happy!
- Benefits: Enjoy 20 free tickets, discounts on LEGO, and access to exclusive deals.
- Other info: Flexible shifts and opportunities for ongoing training and development.
- Why this job: Make a lasting impression and be part of a fun, dynamic team.
- Qualifications: Must be 18+, with customer service experience and great communication skills.
The predicted salary is between 16640 - 26400 £ per year.
What you’ll bring to the team:
Location: Alton Towers Resort
Hours/availability: 5 days out of 7 working shift patterns of an early shift 7am-3pm or a late shift 2:30pm-10:30pm.
Please note that while you are applying for roles within specific home departments such as Front Office, Retail, or other front‑line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season. This role involves working a variety of shift patterns. Applicants must be able to work 5 out of 7 days and be 18 years and over.
Early shift pattern: 7:00 AM to 3:00 PM
Late shift pattern: 14:30 PM to 10:30 PM
We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! Want to make a great big smiling first impression? In this crucial customer facing role, the Reception team alternate between our five Hotels and it’s vital that the team work together as it’s the guests’ first and last impression that really counts. You’ll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.
Qualifications & Experience:
- Due to the nature of this role we can only accept applications from candidates 18 and over.
- Flexible availability to work 5 out of 7 days with shifts of either an early shift 7am-3pm or a late shift 2:30pm-10:30pm.
- Experience in customer‑facing roles delivering excellent service.
- Confident handling guest queries and front desk duties.
- Strong communication skills with guests and internal teams.
- Ability to work efficiently in a fast‑paced environment.
- Team player with good organisational and problem‑solving skills.
Benefits:
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on‑site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more...
Pay Range: Compensation between GBP £8.00/Hr.-GBP £12.71/Hr.
Receptionist - Hotel in Stoke-on-Trent employer: Merlin
At Alton Towers Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and flexibility are key. As a Hotel Receptionist, you'll enjoy unique benefits such as the Merlin Magic Pass for free access to attractions, generous discounts, and ongoing training opportunities that foster personal and professional growth. Join us in creating memorable experiences for our guests while working in a fun and dynamic environment at the UK's premier theme park resort.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Hotel in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Alton Towers Resort. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their mission to make Britain happy!
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the face of the hotel, so think about how you can create a welcoming atmosphere. Role-play common guest scenarios with friends or family to boost your confidence in handling queries and issues.
✨Tip Number 3
Be flexible and ready to adapt! Since the role requires working various shifts and possibly supporting different departments, highlight your flexibility during the interview. Share examples of times you've successfully adapted to changing situations in previous jobs.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to showcase your personality and enthusiasm in your application, as we’re looking for team players who can bring a smile to our guests' faces!
We think you need these skills to ace Receptionist - Hotel in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and enthusiasm. Remember, this role is all about making great first impressions!
Tailor Your Experience:Make sure to highlight any customer-facing experience you have. We’re looking for someone who can handle guest queries with confidence, so share specific examples of how you've delivered excellent service in the past.
Flexibility is Key:Since the role requires working various shifts, it’s important to mention your availability clearly. Let us know that you’re flexible and ready to jump into different departments when needed – it shows you’re a team player!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Merlin
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a hotel receptionist. Familiarise yourself with the shift patterns and the importance of first impressions in a customer-facing role. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent service, be ready to share examples from your past experiences where you handled guest queries or resolved issues. Highlight your communication skills and how you work well under pressure, as these are key traits for success in this fast-paced environment.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in working hours and supporting different departments. Be prepared to discuss how you've adapted to changing situations in previous roles and how you thrive in a team setting. This will show that you can handle the dynamic nature of the job at Alton Towers Resort.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
