At a Glance
- Tasks: Ensure guest safety and provide excellent customer service at the Waterpark.
- Company: Join the fun team at Alton Towers Resort, a leading entertainment destination.
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training opportunities.
- Other info: Dynamic work environment with great career growth and development prospects.
- Why this job: Make a real impact by ensuring guests have a safe and memorable experience.
- Qualifications: No prior lifeguard qualification needed; just bring your passion for safety and fun.
The predicted salary is between 11 - 11 £ per hour.
At Alton Towers Resort, safety and exceptional guest experience go hand in hand. We are seeking motivated and vigilant Lifeguards to join our team, playing a vital role in ensuring every guest enjoys a safe, fun, and memorable visit.
As a Lifeguard you’ll be an important part of life here at Alton Towers Resort as you ensure that everyone can use the Waterpark in safety and that they have access to everything they need to enjoy their visit. This will involve you providing excellent customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed - you’ll help to save lives.
We share your passion for fun and we will offer a safe, fun and professional working environment with excellent development opportunities.
Key Responsibilities:
- Maintain constant surveillance of the Waterpark to ensure guest safety at all times
- Respond promptly and effectively to emergencies, following established procedures and protocols
- Deliver outstanding customer service, engaging positively with guests of all ages
- Ensure poolside areas meet high standards of cleanliness and presentation
- Safely handle, set up, and maintain pool equipment
- Work collaboratively with colleagues to create a safe, efficient, and enjoyable environment
- Supervise guests in our Waterpark, always ensuring their safety
- Respond swiftly to any emergencies and follow safety protocols
- Maintain high levels of customer service
- Work effectively as part of a team to create a safe and enjoyable environment
We are able to accept candidates who do not yet hold the qualification.
Qualifications & Experience
What We’re Looking For:
- A proactive and responsible approach to safety
- Strong communication and interpersonal skills
- The ability to remain calm under pressure and act decisively
- A team-oriented mindset with a passion for guest experience
Training & Development:
We welcome applications from candidates who do not yet hold a lifeguard qualification. Full training and certification can be provided for the right individuals, along with ongoing development opportunities within the Resort.
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
- 28 days holiday (including bank holidays)
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Pay Range
Compensation between GBP £11.00/Hr.-GBP £13.20/Hr.
Lifeguard in Stoke-on-Trent employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land Lifeguard in Stoke-on-Trent
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Merlin. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Merlin. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Lifeguard in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Merlin aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Merlin
✨Highlight Your Passion for Sports
When chatting with Merlin, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
