At a Glance
- Tasks: Be the friendly face of Alton Towers, ensuring guests have a magical experience.
- Company: Join the exciting team at Alton Towers Resort, part of Merlin Entertainment.
- Benefits: Enjoy 20 free tickets, discounts, and ongoing training opportunities.
- Other info: Flexible hours in a fast-paced setting with great career development.
- Why this job: Create unforgettable memories for guests while working in a fun environment.
- Qualifications: Must be 18+, with a passion for helping others and strong interpersonal skills.
The predicted salary is between 8 - 8 £ per hour.
- What you'll bring to the team
- Guest Excellence Host - Front of House
We are looking for passionate Guest Excellence Hosts to join our team at Alton Towers Resort.
In this role, you will be the face of our Resort, ensuring that every guest has a magical experience from the moment they arrive until the moment they leave.
You will play a crucial role in delivering exceptional customer service and ensuring that all our guests feel valued and welcomed.
Key Responsibilities
- Deliver Exceptional Service: Provide friendly and efficient service to all guests, addressing their needs and queries with a smile.
- Enhance the Guest Experience: Engage with guests to ensure they have a memorable visit, offering information about attractions, events, and or services that are available.
- Handle Guest Feedback: Listen to guest feedback, both positive and negative, and respond appropriately to ensure their concerns are addressed.
- Assist in Guest Resolution: Actively seek solutions to guest issues and ensure a seamless experience throughout their visit.
Due to the nature of this role we are only able to accept applications from candidates 18 and over.
Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs.
Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.
Qualifications & Experience
- Due to the nature of this role we are only able to accept applications from candidates 18 and over.
- You should have a genuine enthusiasm for helping others and creating unforgettable experiences
- Strong interpersonal skills are essential for engaging with guests and resolving any issues they may encounter.
- You will work closely with other team members to ensure a smooth and enjoyable experience for all guests.
- The ability to thrive in a fast-paced environment and respond effectively to changing circumstances is crucial.
- A friendly and approachable personality is key to making every guest feel welcome and appreciated.
Benefits
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
- Ongoing training and development opportunities
- Plus, many more…
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments. biz and one of the team will get back to you as soon as possible.
Pay Range
From GBP £8.00/Hr.
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Guest Excellence Host (Front of House) in Stoke-on-Trent employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
