At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences at Alton Towers Resort.
- Company: Join the iconic Alton Towers Resort and be part of a magical experience.
- Benefits: Competitive salary, discounts on shopping and dining, and free tickets to attractions.
- Other info: Dynamic role with ongoing training and career development opportunities.
- Why this job: Develop your leadership skills while creating unforgettable memories for guests.
- Qualifications: Experience in hospitality, strong communication, and problem-solving skills required.
The predicted salary is between 28500 - 28500 € per year.
What you'll bring to the team
Location: Alton Towers Resort
Hours: 37.5 hours per week
Contract Type: Fixed Term, 6 month contract
At Alton Towers Resort, our accommodation is a vital part of creating unforgettable guest experiences. We’re looking for a passionate and proactive Accommodation Supervisor to help lead our frontline teams and ensure the smooth day‑to‑day operation of our accommodation offering. In this role, you’ll act as a central point of coordination, monitoring operational performance, triaging guest and team requests, and ensuring issues are resolved quickly and effectively. You’ll lead by example, coaching teams across front office, housekeeping and retail outlets, while maintaining high standards of cleanliness, safety and guest service. This is a hands‑on leadership role for someone who thrives in a fast‑paced, guest‑focused environment and takes pride in delivering operational excellence.
Key Responsibilities
- Lead and support frontline teams to deliver exceptional guest service.
- Conduct regular training sessions and performance reviews to support development and high performance.
- Maintain strong guest engagement and ensure service standards are consistently met.
- Act as the first point of escalation for guest complaints, refunds and operational disruptions.
Operational Oversight
- Monitor digital systems (such as ALICE, where in place) to manage guest and staff requests, housekeeping updates and escalated issues.
- Ensure on‑day operational excellence, driving improvements in guest experience and business scorecard performance.
- Oversee cleanliness, presentation and safety standards across front office, housekeeping and commercial units.
- Act as the central point of contact for room status updates in Opera where digital systems are not in place.
Qualifications & Experience
- Strong operational awareness within accommodation or hospitality environments.
- Excellent communication skills across face‑to‑face, phone, email and digital platforms.
- Confident problem‑solver with the ability to prioritise and make sound decisions under pressure.
- High attention to detail with strong reporting and record‑keeping skills.
- Flexible and adaptable, with the ability to work unsociable hours and occasional night shifts.
- A collaborative team player who builds strong relationships across departments.
Why Join Us?
Working at Alton Towers Resort means being part of something truly magical. You’ll help create memorable stays for our guests while developing your leadership skills within one of the UK’s most iconic resorts—supported by a team that cares, collaborates and celebrates success together. Ready to take the next step in your hospitality leadership career? Apply now and help us create extraordinary experiences.
Benefits
- A competitive annual salary
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on‑site retail shops and restaurants
- 40% discount on Lego Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
Pay Range GBP £28,500.00/Yr.
Accommodation Supervisor (6 month FTC) in Stoke-on-Trent employer: Merlin
At Alton Towers Resort, we pride ourselves on being an exceptional employer that fosters a vibrant and collaborative work culture. As an Accommodation Supervisor, you'll not only lead a passionate team in delivering unforgettable guest experiences but also benefit from ongoing training and development opportunities, competitive salaries, and exclusive discounts across our attractions and retail partners. Join us in creating magical moments while advancing your career in one of the UK's most iconic resorts.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Supervisor (6 month FTC) in Stoke-on-Trent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Alton Towers' social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the interviewers.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a guest complaint. We want to hear about your hands-on experience, so be ready to share those moments that showcase your skills.
✨Tip Number 3
Show your passion for guest service! During the interview, express why creating unforgettable experiences matters to you. We love candidates who genuinely care about making guests happy, so let that enthusiasm shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Accommodation Supervisor (6 month FTC) in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating unforgettable guest experiences, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Accommodation Supervisor role. Highlight your operational awareness and leadership skills, and don’t forget to mention any experience in managing teams or improving guest services. We love seeing how you fit into our vision!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Alton Towers Resort!
How to prepare for a job interview at Merlin
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Accommodation Supervisor role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you articulate your fit for the position and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a hands-on leader, it's crucial to demonstrate your ability to inspire and coach teams. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Highlight your communication skills and how you've resolved guest complaints effectively.
✨Be Ready for Operational Scenarios
Expect questions that assess your operational awareness and problem-solving abilities. Think of specific instances where you've had to prioritise tasks or make quick decisions. Being able to discuss your approach to maintaining cleanliness and safety standards will also be beneficial.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
