At a Glance
- Tasks: Lead the accommodation team to ensure exceptional guest experiences and high operational standards.
- Company: Join the exciting Alton Towers Resort with a vibrant team culture.
- Benefits: Enjoy 33 days holiday, Merlin Magic Pass, and ongoing training opportunities.
- Other info: Flexible hours with opportunities for career growth in a dynamic environment.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Previous management experience in hospitality and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Alton Towers Resort
Hours: 40 hours per week
Contract Type: 9 month fixed term, starting on 16th September 2026.
We are seeking an experienced and passionate Accommodation Manager to lead the day-to-day operations of our accommodation team, ensuring exceptional guest experiences and high operational standards at all times. Reporting to the Senior Accommodation Operations Manager, you will be responsible for overseeing the Enchanted Village & Stargazing Pods operations while maintaining quality standards, driving team performance, and ensuring compliance with health, safety, and brand requirements. You will work collaboratively with resort teams to resolve operational challenges, improve processes, and deliver memorable guest experiences. This role offers a varied operational focus, which may include housekeeping, public area presentation, property management systems, revenue protection, compliance, auditing, and night management responsibilities. You will also play a key role in developing and motivating a high-performing team while driving continuous improvement across the operation.
Qualifications & Experience
- Previous management experience within accommodation, hospitality, hotel, resort, or guest services environments.
- Strong leadership skills with a proven ability to coach, develop, and inspire teams.
- Experience managing housekeeping, front office, or accommodation operations.
- Excellent communication and stakeholder management skills.
- A guest-focused mindset with a commitment to delivering exceptional customer service.
- Strong analytical and problem-solving abilities, with confidence using data and performance metrics to drive improvements.
- Knowledge of health, safety, and compliance requirements within an operational environment.
- Experience handling guest feedback and resolving complaints effectively.
- A proactive and adaptable approach, with the flexibility to work evenings, weekends, and occasional night shifts as required.
- Confidence using operational systems and administration tools within a hospitality environment.
Benefits
- A competitive annual salary
- 33 days holiday (including bank holidays)
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
Pay Range
Compensation between GBP £32,000.00/Yr.-GBP £32,000.00/Yr.
Accommodation Manager (Fixed Term) in Stoke-on-Trent employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Manager (Fixed Term) in Stoke-on-Trent
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Accommodation Manager (Fixed Term) in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Merlin
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Merlin. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
