What you'll bring to the team
Senior Learning & Development Manager
Location: London, Arbor
Hours: 37.5 hours per week
Contract Type: Permanent, salaried
We are looking for a Senior Learning & Development Manager to own and deliver priority projects within our global capability plan and help shape the future of learning at Merlin.
In this high-visibility role, you will have the opportunity to design and deliver impactful learning programmes that drive measurable improvements in performance, engagement, and professional growth. You will collaborate across regions, attractions, and central functions, bringing creativity, industry best practice, and practical delivery expertise to every initiative.
As Merlin transitions to a centralised operating model, you will play a pivotal role in enabling empowered local delivery while maintaining globally consistent standards. You will lead and contribute to initiatives including scaling coaching programmes to strengthen leadership and team performance, embedding a globally adopted performance approach, designing engaging onboarding journeys for new hires, supporting apprenticeships and capability frameworks to build long-term talent pipelines, and delivering blended and digital learning programmes such as Power Skills, Supercharged Sales, and Business Skills to ensure learning is accessible, engaging, and scalable across all locations.
This is your chance to make a real impact on performance and capability across a leading global organisation.
Qualifications & Experience
- Learning professional with 5+ years of experience in manager-level roles in L&D, delivering strategic and operational L&D initiatives.
- Skilled in designing and implementing multi-format learning solutions across cross-functional teams.
- Expertise across the full learning cycle, from needs analysis, content design, delivery, to evaluation.
- Strong facilitator with proven success in both in-person and virtual learning environments.
- Proficient in digital learning platforms and tools to support scalable, modern learning experiences.
- Experienced in influencing senior stakeholders and balancing competing priorities effectively.
- Demonstrated success leading large-scale, multi-country learning programs with measurable impact.
Benefits
- A competitive annual salary
- 33 days holiday (including bank holidays)
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more
Pay Range
Competitive
Senior Learning & Development Manager employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
