At a Glance
- Tasks: Deliver unforgettable experiences as a Ride Host at exciting attractions.
- Company: Join the fun team at The London Dungeon and Shrek’s Adventure! London.
- Benefits: Enjoy discounts, free attraction tickets, and employee perks.
- Other info: Flexible shifts in a dynamic, fast-paced environment with great team spirit.
- Why this job: Be the face of thrilling rides and create memorable moments for guests.
- Qualifications: Customer service experience and a passion for guest engagement.
The predicted salary is between 28800 - 28800 € per year.
The Ride Host is responsible for delivering safe, engaging, and memorable guest experiences across Ride and Show areas at The London Dungeon and Shrek’s Adventure! London.
As Ride Host, you will be working on the DROP DEAD Drop Ride, The Magic Bus and The Magic Lifts. Acting as the face of the attraction, the Ride Host welcomes guests, manages queues, supports ride operations, and ensures safety procedures are followed at all times. This role plays a key part in bringing the experience to life through positive guest interaction, strong teamwork, and a commitment to operational excellence.
Key Accountabilities- Deliver a warm, friendly, and professional welcome to all guests
- Engage guests in an entertaining, inclusive, and informative manner
- Manage guest flow and queue lines to ensure smooth and efficient operations
- Support the safe operation of rides and show experiences in line with all training and procedures
- Assist with ride loading and unloading while maintaining safety and accessibility standards
- Maintain high standards of cleanliness and presentation in all guest-facing areas
- Identify and promptly report safety concerns, incidents, near misses, or guest feedback
- Support ride evacuations, fire evacuations, and emergency procedures when required
- Adhere to all Standard Operating Procedures (SOPs) and Codes of Safe Working Practices (CoSWPs)
- Participate fully in daily briefings, training sessions, and safety updates
- Act as a positive role model, contributing to an inclusive and supportive team environment
- Essential
- Experience in a guest-facing environment or strong customer service capability
- Willingness to undertake operational and safety training
- Flexibility to work varied shifts, including weekends, evenings, and peak periods
- Desirable
- Previous experience in attractions, theme parks, leisure, hospitality, or entertainment
- Familiarity with safety-critical or operational roles
- Guest Service Excellence: Consistently delivers welcoming, engaging, and memorable experiences
- Communication: Confident, clear, and professional when interacting with guests and colleagues
- Safety Awareness: Understands and follows safety procedures with precision and care
- Teamwork: Works collaboratively, supports colleagues, and contributes positively to team goals
- Adaptability: Thrives in a fast-paced, dynamic environment with changing demands
- Attention to Detail: Accurately follows procedures and monitors guest and ride activity
- Problem Solving: Responds calmly and effectively to guest queries or operational issues
- Guest-First Mindset: Places guest safety, enjoyment, and inclusion at the heart of every action
- Accountability: Takes responsibility for personal performance, safety, and standards
- Positive Role Modelling: Demonstrates professionalism, enthusiasm, and respect at all times
- Collaboration: Supports colleagues, shares knowledge, and contributes to team success
- Calm Under Pressure: Maintains composure and sound judgement during busy or challenging situations
- Continuous Improvement: Actively participates in training, feedback, and learning opportunities
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £13.84/Hr.
Ride Host employer: Merlin
As a Ride Host at The London Dungeon and Shrek’s Adventure! London, you will be part of a vibrant team dedicated to creating unforgettable guest experiences in a dynamic and engaging environment. With a strong focus on safety and operational excellence, the company offers extensive training, opportunities for personal growth, and a supportive work culture that values teamwork and inclusivity. Enjoy unique benefits such as free access to attractions worldwide, generous discounts, and the chance to be a key player in delivering magical moments for guests of all ages.
StudySmarter Expert Advice🤫
We think this is how you could land Ride Host
✨Tip Number 1
Get to know the company! Research The London Dungeon and Shrek’s Adventure! London. Understanding their vibe and values will help you connect with the team during interviews. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice your guest interaction skills! Since the Ride Host role is all about engaging with guests, try role-playing scenarios with friends or family. This will help you feel more confident when it comes to delivering that warm, friendly welcome.
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples from past experiences where you collaborated with others. Highlighting your ability to support colleagues and contribute positively to a team environment will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep an eye on it for any new opportunities!
We think you need these skills to ace Ride Host
Some tips for your application 🫡
Show Your Guest Service Skills:Make sure to highlight any experience you have in guest-facing roles. We want to see how you've created memorable experiences for guests in the past, so share specific examples that showcase your customer service excellence!
Be Clear and Professional:When writing your application, keep your language confident and professional. Remember, communication is key in this role, so let us see your ability to convey information clearly and effectively.
Demonstrate Your Safety Awareness:Since safety is a top priority for us, include any relevant experience or training related to safety procedures. Show us that you understand the importance of following protocols and keeping guests safe while having fun!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our amazing team!
How to prepare for a job interview at Merlin
✨Know the Attraction Inside Out
Before your interview, make sure you research The London Dungeon and Shrek’s Adventure! London. Understand their rides, shows, and overall guest experience. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the Ride Host role is all about guest interaction, prepare examples from your past experiences where you delivered excellent customer service. Think of situations where you went above and beyond to ensure a positive experience for guests.
✨Emphasise Safety Awareness
Safety is paramount in this role. Be ready to discuss how you prioritise safety in a guest-facing environment. Share any relevant experiences where you had to follow safety procedures or handle emergencies calmly and effectively.
✨Demonstrate Team Spirit
The Ride Host position requires strong teamwork. Prepare to talk about how you’ve collaborated with colleagues in previous roles. Highlight your ability to support others and contribute positively to team goals, especially in fast-paced environments.
