At a Glance
- Tasks: Deliver world-class customer service and create memorable experiences for guests.
- Company: Join the exciting team at Thorpe Park, where every day is unique.
- Benefits: Enjoy 20 free tickets, discounts, free bus, and ongoing training.
- Other info: Fortnightly pay and excellent career development opportunities await you.
- Why this job: Be part of a fun environment and make lasting memories for guests.
- Qualifications: Retail or leisure experience is a plus, but not essential.
The predicted salary is between 17640 - 17640 £ per year.
What you'll bring to the team
Job Scope
To provide a high level of customer service to all guests in line with the company’s values and achieve mystery shop targets through the consistent delivery of this. Develop in-depth product and park knowledge to become more informative to our guests both within units and on park. Clear communication with team leaders and management with new ideas and suggestions to create a better work environment. Comply with company policies in the completion of all necessary paperwork and cleaning schedules.
Job Purpose
Working in Retail & Fastrack at Thorpe Park means creating lasting memories in an environment where no day is ever the same. We have a range of stores across the Resort, offering both team and independent working opportunities. You will be responsible for maintaining a high standard of presentation and cleanliness within the units, as well as delivering world class customer service to our guests.
Key Accountabilities
- Assist the department in achieving agreed budgetary targets set through joint ownership of units alongside your team and managers.
- Provide world class customer service, creating memorable experiences for our guests.
- Supporting the department in delivering daily revenue targets.
- Ensuring the stores always look well-presented and that processes are being followed correctly, allowing for a safe & successful environment.
Qualifications & Experience
Experience of Retail or Leisure environment is encouraged but not essential.
Benefits
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in our retail shops and restaurants.
- 40% discount online off LEGO, and much more!
- Free bus from Staines station for all employees.
- Fortnightly pay.
- Free staff parking.
- Ongoing training & development to have a longer-term career in Merlin.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
Pay Range From GBP £8.50/Hr.
Retail Host employer: Merlin
At Thorpe Park, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every day brings new opportunities to create unforgettable experiences for our guests. With benefits like the Merlin Magic Pass, generous discounts, and ongoing training for career advancement, we ensure our Retail Hosts feel valued and supported in their roles. Join us in a dynamic environment that fosters teamwork and innovation, all while enjoying the thrill of working at one of the UK's top attractions.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Host
✨Tip Number 1
Get to know the company! Before your interview, dive into Thorpe Park's values and what makes them tick. This way, you can show off your enthusiasm and how you fit right in with their vibe.
✨Tip Number 2
Practice your customer service skills! Think of some scenarios where you can demonstrate how you'd handle tricky situations or create memorable experiences for guests. It’s all about showing you can deliver that world-class service they’re after.
✨Tip Number 3
Bring your ideas to the table! During interviews, don’t hesitate to share any suggestions you have for improving the guest experience or the work environment. They love fresh perspectives, and it shows you’re proactive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect with you.
We think you need these skills to ace Retail Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for customer service and retail.
Tailor Your Application:Make sure to tailor your application to the Retail Host role. Highlight any relevant experience or skills that align with our job description. We love seeing how you can contribute to creating memorable experiences for our guests!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the team at Thorpe Park.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Merlin
✨Know Your Stuff
Make sure you brush up on your product knowledge and the park itself. Guests will appreciate your insights, and it shows you're genuinely interested in the role. Familiarise yourself with the key attractions and any special events happening at Thorpe Park.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a guest or resolved a tricky situation. This will demonstrate that you can create memorable experiences for visitors.
✨Communicate Clearly
During the interview, be clear and concise in your responses. Practice articulating your thoughts beforehand. Remember, communication is key in this role, so showing that you can express ideas effectively will impress the interviewers.
✨Bring Ideas to the Table
Think of suggestions that could improve the work environment or enhance customer experience. Companies love candidates who are proactive and willing to contribute. Share these ideas during your interview to show your enthusiasm for the role.
