At a Glance
- Tasks: Deliver world-class customer service and create memorable moments for guests.
- Company: Join the fun team at The London Dungeon and Shrek’s Adventure! London.
- Benefits: Monthly bonuses, discounts, free attraction tickets, and employee perks.
- Other info: Flexible hours with opportunities for growth in a vibrant setting.
- Why this job: Be part of an exciting environment while making guests smile every day.
- Qualifications: Must be 18+, with strong customer focus and teamwork skills.
The predicted salary is between 13 - 14 £ per hour.
The London Dungeon and Shrek’s Adventure! London are currently recruiting for Retail and Bar Hosts to join our team. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate.
As a Retail and Bar Host, you will be right at the heart of the guest journey. Your role will include:
- Delivering world class customer service to every guest you interact with, whether they are buying a £2 pencil or an £80 Giant Kung Fu Panda plush.
- Creating memorable moments through friendly, confident and engaging service.
- Actively upselling products and promoting in-store offers using strong product knowledge.
- Maintaining excellent visual merchandising standards across all retail areas, following guidelines and planograms.
- Following opening and closing procedures in line with the department operation plan.
- Ensuring food safety and health and safety standards are always a top priority.
- Working collaboratively as part of a supportive and positive team.
- Serving guests in our immersive Victorian themed bar, from making bespoke cocktails to pulling the perfect pint.
- Having FUN while you do it.
Flexibility is key as you’ll be part of a roster that includes weekdays, weekends and bank holidays.
Qualifications & Experience
- You must be aged 18+ (some shifts require selling alcohol).
- Strong customer focus and the ability to work well as part of a team.
- Confidence in approaching and interacting with a high volume of guests every day.
- Experience in upselling and achieving sales targets.
- Previous experience in retail, hospitality or entertainment, with the ability to work under pressure to high standards.
- A proactive approach, always ready to support colleagues and ensure Health & Safety standards are met.
- Pride in delivering memorable experiences that go above and beyond guest expectations.
Benefits
- Monthly Bonus based on guest satisfaction.
- Fortnightly pay.
- 25% discount in our retail shops and restaurants.
- 40% off LEGO online.
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
- Employee pricing up to 55% off cinema tickets.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.84/Hr.
Retail & Bar Host employer: Merlin
Join our vibrant team at The London Dungeon and Shrek’s Adventure! London, where we pride ourselves on delivering exceptional customer experiences in a fun and engaging environment. As a Retail & Bar Host, you'll enjoy competitive pay, monthly bonuses based on guest satisfaction, and fantastic perks like discounts and free tickets to attractions worldwide, all while working alongside a supportive team that values your growth and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Bar Host
✨Tip Number 1
Get to know the company! Before your interview, dive into what makes The London Dungeon and Shrek’s Adventure! tick. Understanding their vibe will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be delivering world-class service, think of examples from your past experiences where you went above and beyond for a guest. This will help you shine during the interview.
✨Tip Number 3
Be ready to upsell! Brush up on your product knowledge and think of creative ways to promote items. Showing that you can boost sales while keeping it fun will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Retail & Bar Host
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for the role and how you can bring fun to our team.
Tailor Your Application:Make sure to tailor your application to the Retail & Bar Host position. Highlight any relevant experience in customer service or hospitality, and mention specific skills that match what we’re looking for, like upselling and teamwork.
Keep It Clear and Concise:We appreciate a well-structured application! Keep your writing clear and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and experiences at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Merlin
✨Know Your Stuff
Familiarise yourself with the attractions you'll be working at, like The London Dungeon and Shrek’s Adventure! London. Understand their themes, key characters, and what makes them special. This knowledge will help you engage with guests and upsell products confidently.
✨Showcase Your Customer Service Skills
Prepare to share examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a guest or handled a difficult situation. This will demonstrate your strong customer focus and ability to create memorable moments.
✨Practice Upselling Techniques
Since upselling is a big part of the role, think of ways to promote products effectively. Role-play scenarios where you suggest items to guests based on their interests. This will show that you're proactive and ready to boost sales while keeping the experience fun.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in teams and how you adapt to different situations. Highlight any previous roles where you had to collaborate with others or adjust to changing schedules. This will show that you can thrive in a dynamic environment like theirs.
