At a Glance
- Tasks: Be the friendly face of our hotel, welcoming guests and handling their queries.
- Company: Join the UK's only attraction dedicated to making Britain happy!
- Benefits: Enjoy 20 free tickets, discounts on LEGO, and ongoing training opportunities.
- Other info: Flexible shifts and a dynamic work environment await you!
- Why this job: Make a lasting impression and be part of an exciting team at Alton Towers Resort.
- Qualifications: Must be 18+, with customer service experience and strong communication skills.
The predicted salary is between 16640 - 26400 £ per year.
What you’ll bring to the team:
Location: Alton Towers Resort
Hours/availability: 5 days out of 7 working shift patterns of an early shift 7am-3pm or a late shift 2:30pm-10:30pm.
Please note that while you are applying for roles within specific home departments such as Front Office, Retail, or other front‑line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season. This role involves working a variety of shift patterns. Applicants must be able to work 5 out of 7 days and be 18 years and over.
Early shift pattern: 7:00 AM to 3:00 PM
Late shift pattern: 14:30 PM to 10:30 PM
We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! Want to make a great big smiling first impression? In this crucial customer facing role, the Reception team alternate between our five Hotels and it’s vital that the team work together as it’s the guests’ first and last impression that really counts. You’ll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.
Qualifications & Experience:
- Due to the nature of this role we can only accept applications from candidates 18 and over.
- Flexible availability to work 5 out of 7 days with shifts of either an early shift 7am-3pm or a late shift 2:30pm-10:30pm.
- Experience in customer‑facing roles delivering excellent service.
- Confident handling guest queries and front desk duties.
- Strong communication skills with guests and internal teams.
- Ability to work efficiently in a fast‑paced environment.
- Team player with good organisational and problem‑solving skills.
Benefits:
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
- 40% discount online off LEGO.
- 25% discount in our on‑site retail shops and restaurants.
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel.
- Ongoing training and development opportunities.
- Plus, many more...
Pay Range: Compensation between GBP £8.00/Hr.-GBP £12.71/Hr.
Receptionist - Hotel employer: Merlin
At Alton Towers Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and flexibility are key. As a Hotel Receptionist, you'll enjoy unique benefits such as the Merlin Magic Pass for free access to attractions, generous discounts, and ongoing training opportunities that foster personal and professional growth. Join us in creating memorable experiences for our guests while working in a fun and dynamic environment at the UK's premier theme park resort.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Hotel
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out Alton Towers Resort online. Familiarise yourself with their services and what makes them unique. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with us!
✨Tip Number 3
Flexibility is key! Make sure you’re prepared to discuss your availability openly. Highlight your willingness to work different shifts and support various departments. This shows you’re a team player and ready to jump in wherever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for joining the Alton Towers family right from the start!
We think you need these skills to ace Receptionist - Hotel
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us why you’d be a great fit for our team at Alton Towers Resort.
Tailor Your Experience:Make sure to highlight any customer-facing roles you've had in the past. We love seeing how your experience aligns with what we’re looking for, especially in handling guest queries and providing excellent service.
Flexibility is Key:Since this role involves various shift patterns, it’s important to mention your availability clearly. Let us know that you can work 5 out of 7 days and are open to both early and late shifts!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Merlin
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a hotel receptionist. Familiarise yourself with the shift patterns and the importance of first impressions in a customer-facing role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent service, prepare examples from your past experiences where you've handled guest queries or resolved issues. Highlight your communication skills and how you work well under pressure, as these are key traits for a successful receptionist.
✨Demonstrate Flexibility
Flexibility is essential for this position, so be ready to discuss your availability and willingness to work different shifts. Mention any previous experience where you adapted to changing circumstances or supported other departments, as this will show you're a team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest but also helps you gauge if the role is the right fit for you.
