At a Glance
- Tasks: Lead global operations transformation and drive innovation across the organisation.
- Company: Join a dynamic team at a leading global company focused on operational excellence.
- Benefits: Competitive salary and opportunities for professional growth in a fast-paced environment.
- Other info: Collaborate with senior leaders and leverage cutting-edge technology for sustainable growth.
- Why this job: Shape the future of operations and make a real impact on business performance.
- Qualifications: Proven leadership experience and strategic acumen in transformation initiatives.
The predicted salary is between 100000 - 150000 £ per year.
What you’ll bring to the team:
Reporting to the Chief Transformation Officer, the Vice President, Transformation – Operations will lead the development and delivery of Merlin’s global operations transformation agenda. This executive leadership role is responsible for shaping and executing a multi-year transformation strategy that drives operational excellence, business performance, innovation, and sustainable growth across the organisation.
The successful candidate will oversee a portfolio of complex strategic initiatives, ensuring effective governance, prioritisation, delivery, and value realisation. Working closely with the Executive Leadership Team, they will champion technology-enabled transformation, modernise operating models, and embed a culture of accountability, continuous improvement, and change adoption across global teams.
As a trusted advisor to senior leaders and key external stakeholders, the VP will build high-performing transformation and delivery capabilities, foster cross-functional collaboration, and leverage digital, data, automation, and AI solutions to enhance efficiency, guest experience, and commercial outcomes.
Qualifications & Experience:
- Visionary leadership in group-wide transformation: The ability to articulate a compelling vision for the future and mobilise the entire organisation to achieve it through delivery and collaboration.
- Demonstrable experience in a senior role in a global environment.
- High emotional intelligence.
- Demonstrated leadership experience, with a track record of building and leading high-performing teams in a fast-paced and dynamic environment.
- Strategic and financial acumen: A deep understanding of business operations and financial performance to ensure transformation efforts drive measurable business outcomes, which are owned by the business but curated and sequenced by your experience.
- Advanced delivery expertise: Extensive experience with program management methodologies, including Agile, Waterfall, and hybrid models.
- Superior communication and influence: Skilled at telling a story about the transformation to inspire and motivate others, from front-line staff to board members.
- Adaptability and resilience: The capacity to lead through complexity and ambiguity while remaining outcome focused.
- Technical Skills: Proficiency in project management software, budgeting tools, and safety compliance protocols.
Benefits Pay Range Competitive
Vice President Transformation, Operations in London employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
