At a Glance
- Tasks: Lead digital campaigns and create seamless online experiences for millions of guests.
- Company: Join a global entertainment brand with a vibrant culture.
- Benefits: Enjoy 33 days holiday, competitive salary, and exclusive discounts.
- Other info: Great career growth opportunities and ongoing training available.
- Why this job: Shape the digital experience in a fast-paced, exciting environment.
- Qualifications: Proven eCommerce experience and strong analytical skills required.
The predicted salary is between 40500 - 49500 £ per year.
What you’ll bring to the team
We’re looking for a Senior eCommerce Manager to lead the operational delivery of digital campaigns across our portfolio of attractions. This is a hands-on role for an experienced eCommerce professional who thrives in a fast-paced environment and enjoys turning campaign strategies into seamless digital experiences.
You will be responsible for managing campaign execution across web and app platforms, building and optimising landing pages, overseeing onsite merchandising, and ensuring every digital campaign launches on time and to the highest standard. Working closely with Marketing, Commercial, CRM, Paid Media, Product, and regional teams, you’ll use data and insights to drive performance, improve conversion, and deliver exceptional customer journeys.
This is an exciting opportunity to play a pivotal role in shaping the digital experience for millions of guests while contributing to the growth of a global entertainment brand.
Qualifications & Experience
- Proven experience in eCommerce, digital trading, or online merchandising within a fast-paced environment.
- Strong understanding of conversion rate optimisation (CRO), customer journey optimisation, and digital trading principles.
- Experience building and managing web content, landing pages, and onsite merchandising activities.
- Advanced Excel skills with the ability to analyse large data sets and turn insights into actionable recommendations.
- Experience with web analytics platforms, A/B testing, and test-and-learn methodologies.
- Excellent organisational skills with the ability to manage multiple priorities and stakeholders simultaneously.
- Strong communication and collaboration skills, with the ability to influence cross-functional teams.
- Experience with the Accesso platform is highly desirable.
- Experience within the leisure, travel, entertainment, or hospitality sectors would be advantageous.
Benefits
- A competitive annual salary
- 33 days holiday (including bank holidays)
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more...
Pay Range
Competitive
Senior Ecommerce Manager in London employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Ecommerce Manager in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Merlin are looking for when hiring for a Senior Ecommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Merlin for the Senior Ecommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Merlin as a Senior Ecommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Merlin’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Senior Ecommerce Manager.
We think you need these skills to ace Senior Ecommerce Manager in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Merlin, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Merlin's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Merlin. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Merlin
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Merlin uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Merlin. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
