At a Glance
- Tasks: Deliver world-class customer service and create memorable moments for guests.
- Company: Join the fun team at Shrek's Adventure! London and The London Dungeons.
- Benefits: Enjoy monthly bonuses, discounts, and free tickets to attractions worldwide.
- Other info: Flexible hours, including weekends and bank holidays, with great career growth.
- Why this job: Be part of an exciting environment while making guests smile every day.
- Qualifications: Must be 18+, with strong customer focus and teamwork skills.
The predicted salary is between 13.84 - 13.84 £ per hour.
What you'll bring to the team
Location: Shrek's Adventure! London and The London Dungeons
Hours: Flexible availability is required, including weekends and bank holidays. We welcome applications from candidates with Part-time or Full-time availability.
The London Dungeon and Shrek’s Adventure! London are currently recruiting for Retail and Bar Hosts to join our team. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate.
What you will be doing
- Delivering world class customer service to every guest you interact with, whether they are buying a £2 pencil or an £80 Giant Kung Fu Panda plush.
- Creating memorable moments through friendly, confident and engaging service.
- Actively upselling products and promoting in-store offers using strong product knowledge.
- Maintaining excellent visual merchandising standards across all retail areas, following guidelines and planograms.
- Following opening and closing procedures in line with the department operation plan.
- Ensuring food safety and health and safety standards are always a top priority.
- Working collaboratively as part of a supportive and positive team.
- Serving guests in our immersive Victorian themed bar, from making bespoke cocktails to pulling the perfect pint.
- Having FUN while you do it.
Qualifications & Experience
- Due to the nature of this role we can only accept applications from candidates 18 and over (some shifts require selling alcohol).
- Flexibility is key as you’ll be part of a roster that includes weekdays, weekends and bank holidays.
- Strong customer focus and the ability to work well as part of a team.
- Confidence in approaching and interacting with a high volume of guests every day.
- Experience in upselling and achieving sales targets.
- Previous experience in retail, hospitality or entertainment, with the ability to work under pressure to high standards.
- A proactive approach, always ready to support colleagues and ensure Health & Safety standards are met.
- Pride in delivering memorable experiences that go above and beyond guest expectations.
Benefits
- Monthly Bonus based on guest satisfaction.
- Fortnightly pay.
- 25% discount in our retail shops and restaurants.
- 40% off LEGO online.
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year.
- Employee pricing up to 55% off cinema tickets.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email and one of the team will get back to you as soon as possible.
Pay Range: GBP £13.84/Hr.
Retail and Bar Host - Seasonal in London employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Bar Host - Seasonal in London
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Merlin are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Retail and Bar Host - Seasonal in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Merlin.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Merlin. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Merlin
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
