At a Glance
- Tasks: Lead the observability strategy and enhance IT service visibility for better guest experiences.
- Company: Join Merlin Entertainments, a leader in creating unforgettable memories and connections.
- Benefits: Enjoy free attraction tickets, generous holiday, competitive salary, and ongoing training.
- Other info: Hybrid working model with a focus on career growth and development.
- Why this job: Be part of a digital transformation that enhances guest journeys across iconic destinations.
- Qualifications: Experience with monitoring tools and strong analytical skills are essential.
The predicted salary is between 63000 - 77000 £ per year.
- What you'll bring to the team
- Observability Manager
At Merlin Entertainments, our purpose is simple but powerful: to bring joy, create connections and make memories.
Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end-to-end guest journey in our attractions.
As we continue our ambitious global transformation journey, technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations.
The Observability Manager is responsible for enabling deep, end-to-end visibility of IT services to support effective Incident, Major Incident, Problem, Change, and Service Improvement practices.
Responsibilities
- Define and lead the observability strategy, standards, and roadmap across infrastructure, applications, and services.
- Deliver scalable observability solutions using metrics, logs, traces, and events to improve service visibility and performance.
- Enable proactive monitoring, predictive alerting, and faster incident detection, diagnosis, and resolution.
- Support Major Incident and Problem Management through real-time insights and evidence-based root cause analysis.
- Use observability data to drive service improvement, automation, and shift-left opportunities.
- Own observability tooling, platform governance, onboarding standards, and lifecycle management.
- Ensure integration with ITSM, CMDB, and service mapping to strengthen service models and impact assessment.
- Track platform usage, costs, KPIs, and outcomes, providing clear reporting to technology and business stakeholders.
- Work closely with Service Delivery, Engineering, Operations, and third-party partners to maximise operational value.
- Ensure observability practices align with security, compliance, and regulatory requirements.
Qualifications & Experience
- Deep understanding of monitoring frameworks, telemetry, and observability concepts.
- Hands-on experience with enterprise monitoring tools (e. g., Logic Monitor, Manage Engine, Service Now).
- Proven ability to deliver operational excellence through proactive monitoring and automation.
- Strong analytical and problem-solving skills.
- Effective stakeholder management and communication skills.
- ITIL Foundation (or higher) certification.
- Vendor-specific certifications in monitoring tools (e. g., Service Now, Logic Monitor).
- Knowledge of cloud monitoring platforms (AWS Cloud Watch, Azure Monitor) is desirable.
Benefits
- 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service
- 33 days holiday (including bank holidays)
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.
- Pay Range
- Competitive
- #J-18808-Ljbffr
Observability Manager in London employer: Merlin
Merlin is an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation in the heart of London. As a Senior Manager in Business and Legal Affairs, you will benefit from competitive compensation, a supportive environment for professional growth, and the opportunity to engage with leading digital platforms while managing high-value licensing deals. Join us to be part of a dynamic team that values technical excellence and encourages ownership of projects in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Observability Manager in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Merlin or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Merlin.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Merlin.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Merlin that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Observability Manager in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Merlin.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Merlin and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Merlin
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Merlin uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
