At a Glance
- Tasks: Lead daily operations of a theme park, ensuring unforgettable guest experiences.
- Company: Join the exciting team at Chessington World of Adventures Resort.
- Benefits: Enjoy a competitive salary and 33 days holiday each year.
- Other info: Be part of a dynamic team with opportunities for growth and development.
- Why this job: Make a real impact in a fun environment while leading a passionate team.
- Qualifications: Proven leadership experience in high-volume guest-facing operations required.
The predicted salary is between 50000 - 65000 £ per year.
We are recruiting for a Head of Park Operations to lead the day‑to‑day operation of our Theme Park, ensuring we deliver safe, efficient and unforgettable guest experiences while achieving ambitious operational and commercial objectives.
Reporting to the Resort Operations and Experience Director, you will provide strategic leadership across guest‑facing operations, including rides, admissions, guest services and queue management. This is a highly visible leadership role requiring a balance of operational excellence, commercial awareness and people leadership. You will be responsible for driving performance across guest satisfaction, ride availability, throughput, revenue generation and team engagement, while championing a culture of safety and continuous improvement.
Working collaboratively across the resort, you will lead and develop a high‑performing management team, influence operational strategy, support the delivery of new attractions and experiences, and ensure our park remains at the forefront of industry best practice. You will also play a key role in incident management and operational readiness, providing senior leadership during critical situations when required.
Qualifications & Experience
- Significant leadership experience within high-volume, guest-facing operations such as theme parks, visitor attractions, leisure or hospitality environments.
- Proven experience leading large, multi-functional teams, including senior leaders and frontline colleagues.
- Strong operational management expertise with a focus on safety, guest experience and operational excellence.
- Experience delivering safety compliance within a regulated environment.
- Demonstrated success in improving guest satisfaction, operational performance and commercial results.
- Strong commercial and financial acumen, with experience driving revenue growth and operational efficiency.
- Excellent leadership, coaching and team development skills.
- Ability to use operational, guest and financial data to make informed decisions and drive continuous improvement.
- Outstanding communication and stakeholder management skills, with the ability to influence across a wide range of teams and partners.
- Strategic thinker with the ability to balance long-term planning and day‑to‑day operational delivery.
- Degree or relevant professional qualification is desirable.
Benefits
A competitive annual salary, 33 days holiday (including...
Head of Park Operations in London employer: Merlin
Merlin offers a vibrant work environment at Warwick Castle, where you can immerse yourself in history while engaging with guests and creating unforgettable experiences. With flexible shifts, competitive benefits, and opportunities for personal growth, this role is perfect for those who thrive in a dynamic setting and are passionate about customer service. Join us to be part of a team that values creativity, teamwork, and the joy of making every visitor's day special.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Park Operations in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Merlin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Merlin
Don't be shy about reaching out to Merlin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Park Operations in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Merlin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Merlin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
